Hi Miriam, I am using Windows 10, Office 365 and JAWS18. I had a somewhat similar issue but it was caused by the fact that I had a new computer and ended up on Dell's 90day free trial of Office Suite. It was terrible until I discovered that my Office 365 was not installed. Once we got that fixed things are working "normal" in my Outlook 2016. BTW-When I called Microsoft Accessibility line the tech solved HALF of my problem but not the rest. That is not altogether uncommon there. Then I called COX, my ISP provider where I pay for tech help, and that guy though willing solved nothing. Finally my son and I figured out the remaining issues and now all is well.
George A. Martinez, CPA 12231 N. 50th Ave. Glendale, AZ 85304 O-602.368.8854 F-1-888.822.0282 C-602.368.5424 "He who loses money, loses much; He who loses a friend, loses much more; He who loses faith, loses all." Eleanor Roosevelt -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Miriam Vieni Sent: Saturday, April 21, 2018 9:11 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 18 and Outlook 2016 I'm wondering if there is a problem with Jaws 18 and Outlook 2016 because the Microsoft disabilities tech person thought that this might be causing my difficulty. Outlook stopped functioning. When I called, the first person set up a new profile in Outlook, whatever that is. But then the problem actdually persisted. Outlook would open, begin to work, and then stop functioning. I called again. The second tech person replaced all of office 365, promising that all the settings would remain the same. They didn't. But the other problem is that everything worked except the, "to Miriam", folder to which all my important emails go. That one continues to close. I asked him to remove that folder for me and set things up so that everything goes to the inbox, but he refused. Also, I can't address emails. Auto complete doesn't work properly and unrelated email addresses appear, even if I just try to write in an address. I managed to get to the address book one time, but couldn't use it to address an email. I'm sending this because I can read emails from my inbox and use one of the email addresses from that. Microsoft is having someone from a higher level call back on Monday. Before that happens, I want to know if anyone who is still using Jaws 18 and is using Outlook 2016 has had a similar problem. Miriam For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
