Hi Joanne,
I would suggest that you first just try doing a repair. Damaged, corrupted
and missing files should be replaced when a repair is done. When you insert
the JAWS 11 DVD or when you execute a downloaded JAWS setup file, you should
be presented with choices for repairing, modifying or removing JAWS.
If JAWS 11 still doesn't work right after the repair then you might consider
uninstalling it along with all shared files. However, DLL files should be
included with a repair.
Take care.
Brian Lee
[email protected]
----- Original Message -----
From: "Joanne" <[email protected]>
To: <[email protected]>
Sent: Saturday, November 07, 2009 11:13 AM
Subject: Re: [JAWS-Users] problem with a file called J hook.dll
Thanks everyone. One more question: Brian was correct in saying each
jhook.dll file must stay in its own version, because when I tried to copy
from another version ... no more Jaws 11. So would you recommend just
reinstalling Jaws 11, or should I first do a clean uninstall and then put
it back in?
What originally happened was that Firefox or Internet Explorer would
crash, and my sighted friend looked at error details and said it had
something to do with a corrupt or missing jhook.dll file. So would a
complete removal and then a reinstall probably be the best solution to
this?
Thanks.
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