I have been very satisfied with Netflix and their customer service. I
called once or twice and they were very helpful. My rep told me the same
thing, but she was very nice about it and didn't try to blow me off. I did
just what you said, I let the movie play until the end, and then was able to
start it over. My husband is sighted and tried to figure something out for
me, but he couldn't. Any way as a whole, I have been very satisfied. It
seems they have more and more streaming movies all the time.
----- Original Message -----
From: "Donald Marang" <[email protected]>
To: <[email protected]>
Sent: Monday, January 11, 2010 5:01 PM
Subject: Re: [JAWS-Users] question about the netflix movie viewer
This is actually a very handy feature, except when you want to start the
movie over again! Your current position within a Netflix instant
streaming movie is stored on the server. So even clearing out cookies or
even going to a different computer or device will not help start the movie
from the beginning! Currently the only way to go back to the beginning of
the movie would be to drag a slider all the way to the left at the bottom
right of the screen or to just let the movie play all the way to the end
and then play it again.
Their customer service is very pleasant, Call 1-866-716-0414 for help.
I called last week. She said that they currently do not have any hotkey
capability during PC playback. She indicated that she would document my
desire for that feature and indicated their Engineers were working on that
issue. I do not think Microsoft's Silverlight platform is very helpful or
accessible here. If many people call requesting this feature, they might
give it a higher priority!
She also verified that they currently have over 100,000 DVD titles and
over 17,000 instant streaming titles. They constantly get new titles. In
August, the number of instant streaming titles was 12,000. I understand
that about half of the new titles are available for streaming as well as
by DVD.
Don Marang
--------------------------------------------------
From: "Candy Lowe" <[email protected]>
Sent: Sunday, January 10, 2010 10:23 PM
To: <[email protected]>
Subject: [JAWS-Users] question about the netflix movie viewer
I have joined netflix and love it. When looking at a movie on my
computer, I can't start it from the beginning. In other words, I had to
stop it, went back, and it started where I left off and I can't find a
way to start it from the beginning without sighted help. Any
suggestions? I am using Windows XP professional, and Jaws 11, or my lap
top is windows vista home premium and jaws 11. Thanks for any help if
possible.
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