For reasons I cannot detect, and on no pattern I can see, JAWS 11 occasionally goes completely silent when I open certain emails in Outlook. If I use the JAWS pointer, I can see there is material there and read it that way, but the virtual cursor does not work, and the arrow keys do nothing. Total lack of any feed back at all. Restarting JAWS doesn't fix it. Rebooting the computer will fix it until next time. JAWS 9 does not do this. In fact, if I don't feel like going through a reboot, I just turn off JAWS 11 and launch JAWS 9 and it will read the email just fine. I have made sure that the settings for JAWS 9 have been ported to JAWS 11. I have heard at least two other people express this problem, but none of us has solved. it.
I checked the JAWS support pages and they mention that undocked tool bars, or large font sizes can cause this effect. However, I do not have undocked toolbars, and when I adjust the font size it doesn't seem to make any difference. Any ideas? Bill For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
