I've had the same problem with Both JAWS 10 and 11 in both Office 2003 & 2007. However the problem is much worse in 2007 with JAWS 11. I have found that I have to do a complete shut down, and not a restart to fix the problem for a while. I only have this problem at work using the above stated combinations of JAWS and Office, and not at home using JAWS 11 & Office 2003.
At work I am also having problems where JAWS 11 is taking a very long time to start reading an e-mail message in 2007 that I have just opened, and when I press Enter in the body of a message while I am composing it. I've not found a fix for this besides just waiting it out. Sometimes it appears that after waiting for a while, the only way to get JAWS to say anything is to press the up and down arrows. It does not make sense to me. Annette . -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sun Sounds of Arizona Sent: Thursday, April 01, 2010 7:37 PM To: [email protected] Subject: [JAWS-Users] JAWS 11 going silent in Outlook For reasons I cannot detect, and on no pattern I can see, JAWS 11 occasionally goes completely silent when I open certain emails in Outlook. If I use the JAWS pointer, I can see there is material there and read it that way, but the virtual cursor does not work, and the arrow keys do nothing. Total lack of any feed back at all. Restarting JAWS doesn't fix it. Rebooting the computer will fix it until next time. JAWS 9 does not do this. In fact, if I don't feel like going through a reboot, I just turn off JAWS 11 and launch JAWS 9 and it will read the email just fine. I have made sure that the settings for JAWS 9 have been ported to JAWS 11. I have heard at least two other people express this problem, but none of us has solved. it. I checked the JAWS support pages and they mention that undocked tool bars, or large font sizes can cause this effect. However, I do not have undocked toolbars, and when I adjust the font size it doesn't seem to make any difference. Any ideas? Bill For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ __________ Information from ESET Smart Security, version of virus signature database 4993 (20100401) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4993 (20100401) __________ The message was checked by ESET Smart Security. http://www.eset.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
