There has been a JAWS hotkey to unload JAWS when things go wrong since
version 8. It is JAWSKey (Insert for desktop keyboard layouts, CapsLock for
laptop) + Windows + F4. There will be no confirmation dialog. Sometimes
it produces a system beep on my computer. This also dumps the memory to a
file that FS support may ask you to email to them.
From the JAWS 8 What's New:
"If a total loss of speech occurs, it is difficult to recover JAWS without
rebooting the computer. However, a reboot provides no diagnostic information
to assist Freedom Scientific in researching the underlying problem.
INSERT+WINDOWS Key+F4 is a new JAWS keystroke for emergency recovery. The
new keystroke closes JAWS, terminates all related processes, and creates a
memory dump file. The diagnostic information can be used to assist Technical
Support. (Note: The keystroke will not work at the Windows Log In screen.)
After issuing this command, you can restart JAWS to regain speech.
The memory dump file is saved to the Settings folder. To locate the file, do
the following:
Press CTRL+ESC to open the Start menu.
Choose Programs.
Choose JAWS 8.0, Explore JAWS, and then Explore My Settings. This opens the
following folder: C:\Documents and Settings\<your user name>\Application
Data\Freedom Scientific\JAWS\8.0\Settings\ENU.
Press the BACKSPACE key to navigate to the Settings folder.
Select the JAWSMemDmp folder and press ENTER. The files in this folder are
identified by the JAWS version and build number."
Don Marang
--------------------------------------------------
From: "Baracco, Andrew W" <[email protected]>
Sent: Tuesday, May 18, 2010 11:19 AM
To: <[email protected]>
Subject: [JAWS-Users] Kill JAWS
I am running Windows XP Pro and Office 2007. I have an issue with
outlook, in that it crashes periodically, and when it does, it takes
speech with it. This behavior is screen reader independent. The
computer itself has not crashed, just Outlook and speech. Now, if you
can get speech back, you can interact with the Outlook error reporting
dialogue, and close and restart Outlook. The normal command, i. e.
INSERT-F4 does not work in this situation. Now, Window Eyes has a "Kill"
script that allows you to use a hotkey that will unload Window Eyes from
memory, and then you can use your normal hotkey, usually CONTROL-ALT-W,
to start WE again. Does JAWS have a similar key sequence that will
unload it from memory when INSERT-F4 does not work?
Andy
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