Is there any way, when I send an issue to FS tech support, for me to
reach someone other than Mr. Tracey Jackson? Seems no matter when I
send a tech support request, I invariably reach him.
As I briefly mentioned in another recent post, when the JAWS 12 beta was
initially released, I submitted a bug I found in the new Text Analyzer
feature, using the recommended bug report form, and received a
confirmation screen after submitting the bug, but the issue was never
addressed and is still present in JAWS 12.0.522.
I couldn't figure out any other way to reach FS with the steps in
written form other than through tech support email. I've reproduced
this bug on multiple machines, all with different hardware, on the same
release of JAWS, so I don't feel it's something unique or specific to my
environment. I provided clear steps to allow FS to reproduce this bug
in both my original bug report and the tech support email.
I finally receive a reply back today, after several days, again from Mr.
Jackson, who now wants me to provide my JAWS serial and a phone number
and time I can be reached, because this issue needs to be forwarded to
the escalations team. Oh, so, the escalations team can't simply follow
my steps to reproduce the bug? We've got to waste my time on the phone,
where I can't easily record the call, so I've got no record of it, as
opposed to being able to archive email?
It's because I seem to end up with Mr. Jackson that I posted my question
here about whether it's possible to use the 32-bit Microsoft SAPI 4
speech engine under 64-bit JAWS on 64-bit Vista SP2, because I figured
I'd just receive his response without feedback from anyone else in tech
support, and I wanted to make sure this wasn't perhaps just something
odd under Vista which perhaps isn't a problem under Windows 7.
Unfortunately, no one on the list has responded to the original post,
which I did receive, so I must assume no one has any feedback to offer
on that issue. I'm inclined, however, after the numerous tests I've run
on this client's machine, to think that only 64-bit SAPI 4 speech
engines will show up under the Detect SAPI 4 synthesizers option of
64-bit JAWS. Problem is, I've yet to find any free 64-bit SAPI 4 speech
engines, and I personally haven't found any commercial known 64-bit SAPI
4 speech engines, so it would seem a moot point to even have the Detect
SAPI 4 feature in 64-bit JAWS.
At any rate, is there any way for me to reach anyone else in tech
support besides Mr. Tracey Jackson, or is it just bad luck of the draw?
--
-Greg Epley
Thinkzo Systems
Web: http://www.thinkzo.com
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