Hi guys, I uninstalled and reinstalled the Intel HD Graphics driver yesterday and that did not fix the problem. I uninstalled the NVIDIA driver yesterday but was not able to find the necessary driver on Sony's website to reinstall it. One of the people I talked to at FS yesterday suggested that the problem might be because of the integrated graphics--JAWS would not know what version to "lock on" to.
Update...as I typed this and used control backspace, I did get some speech feedback, but it did not always accurately reflect the word I was deleting. I had uninstalled IE 9 and am now using IE 8. In AOL Instant Messenger, though, I still get no audible feedback when pressing control backspace. On 6/21/11, Rick Justice <ricjust...@jaws-users.com> wrote: > Hi Michael, > Yes, but make sure that you have the proper drivers for the video. > You may need to get them from the manufacturer's website. > HTH, > Rick Justice > ----- Original Message ----- > From: "Michael Hansen" <amt...@gmail.com> > To: <jaws-users-list@jaws-users.com> > Sent: Tuesday, June 21, 2011 2:42 PM > Subject: Re: [JAWS-Users] JAWS 12 Video/Control Backspace Problem,Sony VAIO > Laptop > > > So the way to fix this is to uninstall the video drivers and reinstall > them, then run the Video Intercept? > > Thanks. > > On 6/21/11, Paul Shallbetter <panglo...@charter.net> wrote: >> I am experiencing the same problem. I discovered the root cause when I >> attempted to run the Video Intercept setup program and it failed. >> >> It turns out that I need to reload all the video drivers before I can >> reinstall the video intercept. >> >> The problem is maddening. >> >> Paul >> --- >> ----- Original Message ----- >> From: "Jorge Paez" <computertechjorgep...@gmail.com> >> To: <jaws-users-list@jaws-users.com> >> Sent: Tuesday, June 21, 2011 1:05 PM >> Subject: Re: [JAWS-Users] JAWS 12 Video/Control Backspace Problem,Sony >> VAIO >> Laptop >> >> >> That's interesting. >> I also have Intel ® HD audio/video/graphic drivers and never had an issue. >> >> Are you sure its not something with the video intercept manager? >> >> >> On Jun 21, 2011, at 1:24 PM, Michael Hansen wrote: >> >>> Hello everyone, >>> >>> I am using JAWS 12.0.1161 on a Sony Vaio VPCS131 laptop running >>> Windows 7 64-bit. When I press control backspace to delete a word, I >>> get no feedback from JAWS. >>> This has been an ongoing problem since I got the laptop in January. I >>> decided to call FS today to see if they could help, and was informed >>> that the problem was likely due to the integrated graphics hardware on >>> my computer. I have an Intel HD Graphics card, and the latest drivers >>> are installed. I have tried disabling the Intel HD Graphics driver >>> and doing a repair on JAWS, and the problem still exists. I also have >>> NVIDIA graphics software on my computer, but uninstalling that did no >>> good. >>> >>> Does anyone have any suggestions as to what I might do to fix this >>> problem, or am I esencially out of luck? >>> >>> Thanks, >>> Michael >>> >>> For answers to frequently asked questions about this list visit: >>> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
