Hello Michelle. I wonder if he should've just installed a downloaded version of 13 rathern then trying to use the check for updates feature? Just trying to give you some idea. If he downloads the version, he cant hen upgrade with the license key. hope that made some sense. On Nov 26, 2012, at 2:53 PM, Michelle McQuigge <[email protected]> wrote:
> Hi all, > > A friend of mine began complaining of sluggish technology, and I set > out to give him a hand as best I could. It transpired that he was > using jaws 7 on his windows 7 system (Yeah, I couldn't believe it > either), which explains a good deal. I had him run update check on the > spot, and it showed updates up to Jaws 13 available. He tried to > install 13, but wound up with Jaws 11 on his system instead. Is this a > common occurrence when upgrading from such an old version of Jaws? Is > there an intermediate step that I missed in my efforts to bring him > into the 21st century? I'd welcome any guidance list members can > offer. > > Thanks and all the best, > Michelle > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
