I have had to clean up too many screw ups by the geek squad so my opinion
might just be slightly tainted.
David Ferrin
A complex system that does not work is invariably found to have evolved
from
a simpler system that worked perfectly.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Liuda
Sent: Friday, February 07, 2014 9:06 AM
To: [email protected]
Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Not exactly when they are working on perhaps 4 or 5 other cases all at the
same time. You do not work directly with them as in most systems; you
detail
your problems, they are submitted to the Tech who will work on your case
and
you have little to no interaction with the person, unless you are using
the
chat box to interact with the Tech along the way. You take your turn with
the next operation required with your case. Furthermore, it can take 1 to
3
hours for the support specialist to begin the problem solving process as
well. Time means nothing to some people, Alan.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Alan Robbins
Sent: Friday, February 07, 2014 8:52 AM
To: [email protected]
Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
10.5 hours to fix a problem? That seems like an awful lot of time.
Al
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]]
On Behalf Of Liuda
Sent: Friday, February 07, 2014 6:18 AM
To: [email protected]
Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Hello. I just finished a session with the Geek Squad overnight, taking
10.5
hours from start to finish. I believe all is resolved, but it would have
been much quicker, if the Tech had called me as directed.
Nevertheless, I did speak with a Supervisor about the problem of
downloading the applet and being able to easily check proper boxes along
the
way. A matter of fact, I spoke with 2 supervisors during the night about
JAWS and the problems many of us have with this process required to start
a
session. I actually needed the assistance of good eyes to get the applet
ran, accepted, okayed and yessed along the way. Both support specialists
wrote another message directly to their supervisors who work in the
highest
tier of escalations. Hopefully, something good will result from all of
this
time spent overnight.
Let's hope I simply do not need their services anytime soon which would
be the best resolution to the problem to begin with.
Thanks and have a pleasant day.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]]
On
Behalf Of David Ingram
Sent: Friday, February 07, 2014 6:04 AM
To: [email protected]
Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
If they use something similar to go to assist, then it should work because
I
had to do exactly the same thing with the exception that teen viewer, was
already on my system. I don't know what to tell you.
----- Original Message -----
From: "Liuda Balcius" <[email protected]>
To: "Jaws Users " <[email protected]>
Sent: Wednesday, February 05, 2014 7:49 AM
Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Twice now I have tried unsuccessfully to receive tech support from
the
Geek Squad 1800 location. I do everything required and it does not
hook up with the supporter into my system to work ultimately.
First you must enter a 6-digit code, then run a tiny program,
accept, then okay twice. I get all the way to the second okay and it
never appears on the screen that JAWS reads with the Pc or JAWS
cursor. This has to be one of the most frustrating unfortunate
situations for JAWS not to read properly apparently.
Has anybody ever successfully received this type of service using
JAWS?
If so, was it difficult or what did you do that I cannot figure out?
There must be some trick.
Thanks always.
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For answers to frequently asked questions about this list visit:
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