Something similar to this occurred to me while I was assisting another visually impaired individual with their laptop. After running MalWareBytes, the computer would say that it was connected to the network but would not connect to internet using either Internet Explorer or Google Chrome. After attempting some troubleshooting steps which included system restore, it took a call to Microsoft's disability tech support line to get the problem resolved. Fortunately, the individual I was attempting to assist, though visually impaired, had decent enough vision to perform the steps as directed by the Microsoft technician. Unfortunately, I do not recall the steps though it did involve going to Internet Options and to the connection tab. You may want to compare the settings of a working computer to the one that cannot get online, or, you can call Microsoft straight away.
Mauricio -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Lenny McHugh Sent: Friday, June 26, 2015 1:52 PM To: [email protected] Subject: Re: [JAWS-Users] messed up a computer with malware It is a desktop with a wireless card. -----Original Message----- From: TheHangMan Sent: Friday, June 26, 2015 4:16 PM To: [email protected] Subject: Re: [JAWS-Users] messed up a computer with malware Lenny, The PC, if it's a laptop has a wireless external switch and an internal one too. That's the one, which is hard to access, Depending on the type of laptop it is, There is a key command like the FN key + F2 + F10, for example that will allow you to turn it on/off. Can anyone help on the correct command please. Jorge -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Humberto Rodriguez Sent: Friday, June 26, 2015 10:05 AM To: [email protected] Subject: Re: [JAWS-Users] messed up a computer with malware Is the wi-fi connected? Insert-F11 will show you the System Tray and the wireless connection should be there. Humberto -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Lenny McHugh Sent: Friday, June 26, 2015 10:03 AM To: [email protected] Subject: Re: [JAWS-Users] messed up a computer with malware will give that a try this evening when she gets home. I do not think it will work but worth the try. Last night I had her try to search for IE and run it but it could not find her wifi. -----Original Message----- From: Humberto Rodriguez Sent: Friday, June 26, 2015 9:46 AM To: [email protected] Subject: Re: [JAWS-Users] messed up a computer with malware Hello Lenny: Have you tried going to c:\program files\Internet Explorer\iexplorer.exe to start IE from there? If that works, just make a shortcut to it for the desktop, or pin it to the Start Menu or Task Bar. Humberto -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Lenny McHugh Sent: Thursday, June 25, 2015 11:16 PM To: JFW List Subject: [JAWS-Users] messed up a computer with malware I have never seen this before. My grandson’s girlfriends computer was running extremely slow and I was asked to help. What a mistake. I first did disk cleanup and internet options to delete history etc. This made no change but removed over a gig of junk. I then had her download malware bytes and run it. It located 1,052 infections and removed them. It removed browser.exe and she can now not get on the internet. She is using a wireless card. It looks like her network is still there but the short cuts to internet explorer or her email are gone. --- Please visit my web page It’s motivational, inspirational with a touch of humor There is also a very extensive resource list for the blind http://www.LennyMcHugh.com International Brotherhood of Magicians member #43990R For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
