I don't have a phone in my home either, this is the twenty-first century
sorry Alexander Graham Bell but email is a better mode of communication!
-----Original Message-----
From: Rose Combs
Sent: Saturday, July 18, 2015 9:16 AM
To: [email protected]
Subject: Re: [JAWS-Users] returning item
If one has placed an order on the computer and is trying to return it on the
computer one should not have to use the phone. Some of us don't want to
spend time sitting on hold, slogging through menus and spend an hour doing
something they should be able to do in minutes. I happen to be one of those
persons, I hate sitting on hold, dislike the music and the advertisements,
hate being transferred multiple times to finally get the right person. I'd
love to have a person around who would do that kind of stuff for me, my late
husband did mainly over the last years because I was working. I am not now
but I want to just give up entirely after spending hours on such detritus.
I want to order from the computer, communicate and walk away for a while.
Given any choice at all I will use the computer over the phone for anything
dealing with supposed customer support. Cousin loves the phone, thinks she
gets something accomplished, I let her do it if at all possible and I spend
time in another room. Customer service is, in my humble opinion usually so
frustrating that I am tempted to have the phone taken out.
Nothing worse than waiting and waiting for the correct person to assist and
it happens all the time.
Point being made is every part of a purchase or return should be accessible
to everyone!
Rose Combs
[email protected]
A picture may be worth a thousand words but it takes up three times the
memory!
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Alan Robbins
Sent: Friday, July 17, 2015 4:40 PM
To: [email protected]
Subject: Re: [JAWS-Users] returning item
I believe you can call them. I do remember encountering the
issue you are but somehow figured a way to do it. I wish I
could remember but it took me quite a bit of trial and error
Al
-----Original Message-----
From: JAWS-Users-List
[mailto:[email protected]] On Behalf Of
Sherri
Sent: Friday, July 17, 2015 7:33 PM
To: [email protected]
Subject: [JAWS-Users] returning item
I'm running Jaws 15. I forgot to mention that, but I also
have Jaws 12 still on the computer and it is not working
either.
Sherri Brun
NFBF Newsline Chair
[email protected]
President,
NFB Central Florida Chapter
Character is the side of yourself you choose to show the
world.
Integrity is what you do, what you say and how you act when
you think no one
is paying attention.
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