I hear you, but I think we should end this before we get David agitated for
drifting the subject off topic.
-----Original Message-----
From: Rose Combs
Sent: Saturday, July 18, 2015 10:18 AM
To: [email protected]
Subject: Re: [JAWS-Users] modes of communications (returning item)
I have a phone can't get rid of it without dumping my internet, and I have a
cell phone, however, I dislike trying to get customer service to do
anything. I watch my cousin and her husband grab a phone call and spend
more than 30 minutes just getting directed to the correct person, I could do
a lot of things in that same period of time, read a book, clean, walk, write
20 or more e-mail, shop and buy on the internet. It absolutely annoys me to
listen to someone telling the same story to five different people listen to
that horrid stuff they call music and it isn't in my book, and then maybe
get your issue solved to your satisfaction. I avoid it whenever possible
and sit here tense and ready to toss anything at anything else when I must
do it. Due to a hearing problem, hard to listen to something else while
waiting. I feel like I am wasting time, even though I am now no longer
working, and can waste time, I dislike doing it on something I dislike so
much.
Friends may call me, I may talk for hours on the phone, not all that often,
but, I hate customer service phone calls. My time is as valuable as
theirs.
Sorry, this is definitely a hot button for me. I have had to make some of
these calls since my husband passed last year to change utilities to my name
... and I usually end up angry or depressed after I have had to sit for
hours and, some phone conversations have lasted more than an hour and a half
trying to accomplish something that should have taken no more than 15
minutes. People tell me it is the way it is, but it does not make me like
it.
Rose Combs
[email protected]
A picture may be worth a thousand words but it takes up three times the
memory!
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Kevin Lee
Sent: Saturday, July 18, 2015 9:42 AM
To: [email protected]
Subject: Re: [JAWS-Users] modes of communications (returning item)
I don't have a phone in my home either, this is the twenty-first century
sorry Alexander Graham Bell but email is a better mode of communication!
-----Original Message-----
From: Rose Combs
Sent: Saturday, July 18, 2015 9:16 AM
To: [email protected]
Subject: Re: [JAWS-Users] returning item
If one has placed an order on the computer and is trying to return it on the
computer one should not have to use the phone. Some of us don't want to
spend time sitting on hold, slogging through menus and spend an hour doing
something they should be able to do in minutes. I happen to be one of those
persons, I hate sitting on hold, dislike the music and the advertisements,
hate being transferred multiple times to finally get the right person. I'd
love to have a person around who would do that kind of stuff for me, my late
husband did mainly over the last years because I was working. I am not now
but I want to just give up entirely after spending hours on such detritus.
I want to order from the computer, communicate and walk away for a while.
Given any choice at all I will use the computer over the phone for anything
dealing with supposed customer support. Cousin loves the phone, thinks she
gets something accomplished, I let her do it if at all possible and I spend
time in another room. Customer service is, in my humble opinion usually so
frustrating that I am tempted to have the phone taken out.
Nothing worse than waiting and waiting for the correct person to assist and
it happens all the time.
Point being made is every part of a purchase or return should be accessible
to everyone!
Rose Combs
[email protected]
A picture may be worth a thousand words but it takes up three times the
memory!
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Alan Robbins
Sent: Friday, July 17, 2015 4:40 PM
To: [email protected]
Subject: Re: [JAWS-Users] returning item
I believe you can call them. I do remember encountering the
issue you are but somehow figured a way to do it. I wish I
could remember but it took me quite a bit of trial and error
Al
-----Original Message-----
From: JAWS-Users-List
[mailto:[email protected]] On Behalf Of
Sherri
Sent: Friday, July 17, 2015 7:33 PM
To: [email protected]
Subject: [JAWS-Users] returning item
I'm running Jaws 15. I forgot to mention that, but I also
have Jaws 12 still on the computer and it is not working
either.
Sherri Brun
NFBF Newsline Chair
[email protected]
President,
NFB Central Florida Chapter
Character is the side of yourself you choose to show the
world.
Integrity is what you do, what you say and how you act when
you think no one
is paying attention.
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