Mike, Thanks for the information. I sincerely hope that if the BIOS is required, that we have sighted help available.
Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer ----- Original Message ----- From: "Michael Boyd" <[email protected]> To: <[email protected]> Sent: Wednesday, July 22, 2015 06:59 PM Subject: [Bulk] Re: [JAWS-Users] Recovering SSD Yeah, I keep forgetting that, but I do understand why it is. Find the information below from Crucial Technical Support: Hello Michael, Thank you for contacting Crucial. In most cases, your SSD can be returned to normal operating condition by completing a power cycle. The process will take approximately one hour. We recommend you perform this procedure on a desktop computer because it allows you to only connect the SATA power connection, which improves the odds of the power cycle being successful. However, a USB enclosure with an external power source will also work. Apple and Windows desktop users follow the same steps. 1. Once you have the drive connected and sitting idle, simply power on the computer and wait for 20 minutes. We recommend that you don't use the computer during this process. 2. Power the computer down and disconnect the drive for 30 seconds. 3. Repeat steps 1 and 2 at least one more time. 4. Reconnect the drive normally, and boot the computer to your operating system. 5. If the latest firmware has not been updated to your drive, do so. Go to http://www.crucial.com/usa/en/support-ssd for our firmware updates. A laptop computer will also work, but you’ll have to connect the drive and navigate to the system's BIOS menu. (Please refer to your system manufacturer’s documentation on how to access the BIOS.) Allowing the drive to sit in the BIOS will improve the odds that the power cycle will work. For laptops, we don’t recommended using a USB enclosure powered via USB. In addition, Apple users must hold the Option key while they power on the system (with the SSD installed). This will boot the Mac to the Startup Manager screen. The Startup Manager screen works like the BIOS screen on a laptop, in that it gives the drive power without any data throughput. 1. Laptop users will need to be in the BIOS menu, or Mac Startup Manager as stated above. The computer will need to stay powered for 20 minutes. We recommend you don’t use the laptop during this process. 2. Power the computer down and disconnect the drive for 30 seconds. 3. Repeat steps 1 and 2 one more time. 4. Reconnect the drive normally, and boot the computer to your operating system. 5. If the latest firmware has not been updated to your drive, do so. Go to http://www.crucial.com/usa/en/support-ssd for our firmware updates. In the event that we need to set up a warranty RMA exchange, please provide us with your shipping address (no PO boxes, please) and contact information. -----Original Message----- From: Michael B. Sent: Wednesday, July 22, 2015 8:09 PM To: [email protected] Subject: Re: [JAWS-Users] Recovering SSD Howdy Señor Boyd, Since this list does not allow attachments, would you please copy & paste the information from the attachment into an email & post it to the list? This info has the potential to help others that may find themselves in the same or similar situation as you encountered. Thanks much. Take care. Mike This email was sent from my, iBarstool. Go Dodgers! ----- Original Message ----- From: Michael Boyd To: [email protected] Sent: Wednesday, July 22, 2015 4:41 PM Subject: Re: [JAWS-Users] Recovering SSD Hi Everyone, I spoke to Crucial Support, and the technician said that it was possible for me to recover my drive using the method described in the attached file. Its here if you are interested. Basically it involves some things that I do not happen to have available at the present, like an AC powered external USB drive inclosure, or a desktop computer. If all else fails, he did say that since the drive is still under warranty, that Crucial would replace the drive for me. It does have a 3 year warranty on it, and I have only had it since late last year. Thanks for all of your input, you had some good ideas, but none were close to the procedure described in the attached document, which involves booting the computer into the BIOS, and running a power cycle procedure. Thanks again for your responces. Mike [email protected] -----Original Message----- From: Alan Robbins Sent: Wednesday, July 22, 2015 2:48 PM To: [email protected] Subject: Re: [JAWS-Users] Recovering SSD Mike, Have you tried using diskpart to view the drive? My guess is it may be offline and so won't appear. Best, Al -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Michael Boyd Sent: Wednesday, July 22, 2015 2:25 PM To: [email protected] Subject: Re: [JAWS-Users] Recovering SSD Hi Steve, Yes, this is correct. I do not see the drive in either Disk Management or This PC. I am not sure if it is showing in Device Manager, because I do not know the name of the device, only the name that I assigned to it. Of course I know the manufacturer and the model of the drive, but this rarely shows up anywhere unless the drive is assigned thisas its name in This PC. Mike [email protected] -----Original Message----- From: Steve Sent: Wednesday, July 22, 2015 10:51 AM To: [email protected] Subject: Re: [JAWS-Users] Recovering SSD Just changing the subject, and, is your SSD back in a raw state? You're saying when you go into disk manager, you can't see it at all? ----- Original Message ----- From: Michael Boyd To: [email protected] Sent: Wednesday, July 22, 2015 10:22 AM Subject: [JAWS-Users] Defraging SSD's I would like to share my experience with my Crucial 120 GB SSD. I had created a Windows Recovery partition on this SSD, which reduced the available space from its normal size of around 105 GB down to ony 32.1 GB. As I did not use the drive for anything at the time, I simply stored it away incase I ever needed it. Lately however, I did have nother need for the drive, so I decided to remove the recovery partition from it to give me back the full amount of available space on it, and I chose to do this by reformatting the drive. So, I did this, and when finished, the drive was cleaned of its contents, of course, but the available space did not return to the 105 GB that I expected, it stayed at 32.1 GB. I then consulted some articles on how to recover the lost space on the drive, and concluded that the partition had not been removed from the drive, and I performed the necessary action to remove it through disk management. Well, low and behold, the entire drive disappeared from my drive list in This PC, and nothing I have tried has been able to make the computer recognize the drive again. When I plug the drive into the computer, I get the normal connection sounds an such, but the drive is not appearing in the drive list. So, it seems to me, that the drive is hidden in some fashion, and I am not surehow to go about getting it to appear again. From what further reading I have done on the subject, I believe it may be something in how the computer changed the binary code on the drive, since any given empty drive should be written with all zeroes, mine was apparently over written in some fashion with all ones or a combination of both. In any case, I am now at a loss as how to recover the drive if possible. Any help or suggestions would be appreciated. Thanks. Mike [email protected] For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Looks like I am going to need some sighted assistance to perform this since my only computer is a laptop, plus I am going to have to find another way to connect the drive other than via USB. I am not sure right now what that is going to be, and am thinking that it might be less costly for me to start the Return process and get a new drive. This guy said that he thought the process above might not work, and he talked like they would replace the drive without any heartache, and it is still well within the 3 year warranty period. I certainly hope that no one has to do this, but if so, I hope this information is useful to anyone who needs it. Mike For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
