Kimberly, I've asked our support manager to have the escalations team reach out to you. If you have a phone number were you can be reached and are willing to talk with support, please email Bryan Carver off the list with your phone number at: [email protected]
This should not be difficult to solve but we'd like to make sure we understand what files have been created in your user folder that are causing and hopefully, we can write up some clear steps for others to follow in the future if they get in this situation. It happens often enough unfortunately. Eric Damery -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Adrian Spratt Sent: Wednesday, March 30, 2016 10:09 AM To: [email protected] Subject: Re: [JAWS-Users] Reloading the eloquence profile without rebooting the computer Kimber, I was hoping someone would post a definitive response because what I have to offer is a fair amount of guesswork. My first thought is that you might have opened the JAWS dialog while in a specific application. This might cause your changed setting to apply only for that program. Best to open the JAWS dialog outside an application, such as while the desktop is in focus. Also, there are some settings you want to notice as you tab through the Voice Adjustment dialog. One is a combo box where you can select PC cursor, JAWS cursor, all, etc. Make sure it's set to "All." The previous item in tab order is a button that should indicate the voice is the default (assuming that's what you want). Finally, I recall the Voice Adjustment "save" process being tricky. Make sure you're saving the same profile you started with when you opened the dialog, as opposed to a new profile that uses Eloquence. -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Kimber Gardner Sent: Wednesday, March 30, 2016 8:13 AM To: jaws-users-list Subject: [JAWS-Users] Reloading the eloquence profile without rebooting the computer Hi all, I feel like I should know this but I don't. Is there a way to reload the eloquence profile without rebooting the computer? I went into the voice adjustment dialogue and tweaked the speech rate under the eloquence profile. But despite restarting jaws, my changes disappear whenever I switch from one application to another. What am I missing? Is there a way to get the changes to stick without rebooting the laptop? Thanks -- Kimberly For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
