John can you give us the info on Boundless and how to contact them? Thanks. Judy & Libby
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of John Fitzgerald Sent: Thursday, September 22, 2016 5:37 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws issues and more Hi Everyone, I am putting this info out so that you can recognize some of the signs and hopefully prevent someone from being taken, and I apologize in advance if this doesn't meet the strict guidelines for the list. My computer started acting weird a couple of days ago, it popped up saying the magic and jaws were installed incorrectly and the they were now running in forty minute mode. I did a complete shutdown and restart which seemed to solve the problem. The first time it occurred I thought it was just a glitch. The next morning when I restarted my computer the exact same thing occurred, and a restart solved the issue again. The third morning I had no issues after starting the computer for the day. While checking my email I went to the classmates.com website to get the particulars on my 40th high school reunion, I clicked on a link there to see a message from a classmate, which brought up a popup stating that my computer was infected and that I needed to call this 888 toll free number. I tried to close the popup but it wouldn't close, then I tried to close firefox and it wouldn't respond either. So, I called the toll free number and got someone who spoed very poor English, I asked him who he was with and he told me Microsoft technical support. I asked him once again and was told the t=same thing. He had me open the run box and put in hh space h and ftell him what was on the window, then he had me find and connect to ? (forgot this one). At which time he had full access to my computer. At this point he was telling me everything that I needed to do to prevent malware/ransome ware, then he launched into a sales pitch for three different levels of protection and he was going to hand me off to a technician. At this point the light came on, and I said " So let me see if I understand this correctly, you put ransome ware on my computer, and now in order to get it fixed you are pumping me for God knows how much money?", at this point he muted his phone, and I attempted to shutdowm my computer, but it didn't respond. I tried a second shutdown and still no response, so I did a hard shutdown (held the power button down for approximately 6 seconds). Then I pulled my Ethernet cable. At this point I thought I was in deep excrement. I then called the company who did the AT build on this computer, I talked with a tech support guy who, said "Oh my, is the computer on now?. He worked me through giving him access to my computer with the sighted assistance of one of my granddaughtrs, then he got my jaws and magic programs going again, checked to see what damage had been done, checked to see if funning the windows updates was ok with me, started the 127 update downloads, and said that if I had any more problems to call him again tomorrow. If I hadn't had this resource, I would still be off line strggling to get jaws and magic back so that I could function. I guess the moral of this story is "It can happen to you", and I can't thank the people at boundless AT enough for their assistance. Not only did they save my bacon, they seem to have fixed my initial issue of going into 40 minute mode. I highly recommend Boundless AT as a source for Assistive Technology enabled computers. John Fitzgerald Muse, Oklahoma Article V Convention of States <http://www.cosaction.com/?recruiter_id=1022484> http://www.cosaction.com/?recruiter_id=1022484 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
