basically they want to be able to define the rules of the workflow, here's an 
example:

right now one workflow would look like:
account has a type of X, so use strategy Y
strategy Y is defined as if account has any unpaid invoice > 30 days, fax the 
account.  if that account isnt paid by 45 days, assign the account to a person 
to call.  once successful call is made, if account isn't paid in 15 days, send 
a 2nd fax.  if account still isnt paid in 15 more days, send a demand letter 
via us mail.  if account still isnt paid in 30 days, forward the account to 
legal.

they want to be able to build a strategy like the one above in a GUI, then 
apply that strategy to any accounts with a specific type.  we can write this, 
but it's a ton of work, thus i was hoping someone had already written something 
similar.

 

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