[jdev] help request with xmpp component.

[George Gozadinos]

Hi all,
I am a complete newbie with jabber and trying to solve the following  
problem:
I've already implemented a web-based 'helpdesk' product where site  
visitors can ask for support and chat online with an agent if one is  
available. This is implemented as a simple jabber client written in  
python (twisted) that exposes an xml-rpc interface, and it works just  
fine.

Now, I would like to take it to the next level and write a xmpp  
component that will be able to serve arbitrarily many helpdesks each  
with its own agents. And that's where my problems start. Not sure at  
all what I need to implement for the component, or even if it is  
possible for a component to represent users, control subscriptions etc.
Could you please tell me what I should be looking at? Should  
identities be added for each user to the component? Any starting  
points/tutorials on how to proceed?
Thanks in advance,
gg