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Alright, that's a bit less information than I expected due to the removal of user names.
Double-check that the user names are identical. Verify especially user name case (also during login), as 'FOO' may be treated differently from 'foo'.
If you use folders, make sure that the user is granted read access to all parent/ancestor folders.
Note that giving admins per-project privileges is completely useless, Overall/Administer implies all other privileges that exist by default.