I don't see a screen shot, but I think I ran into the same thing I think
and it was a case issue. My username was martina and the full name was
Martina and it was put as Martina in the config.xml. When I give my first
and last as full name it doesn't do it.
Check your config.xml for

       <assignedSIDs>
          <sid>Admin</sid>

and double check that the case is the real username and fix to admin if
needed.

hth

Martina
   Don't Postpone Joy - Have Fun


On Sat, Oct 29, 2016 at 11:10 AM, Raistlin Majere <[email protected]>
wrote:

> Hi,
>
> I have the following problem in Jenkins: somehow the security system broke
> and when me, as admin, log in, cannot see any views or management or
> anything. If I shutdown Jenkins, disable useSecurity in config.xml and
> restart and go to Manage Jenkins -> Configure Global Security and re-enable
> Jenkins security, no user is found when trying to add them (see screenshot).
>
> [image: Imágenes integradas 1]
>
> But the user DO exist:
>
> [image: Imágenes integradas 2]
>
> Platform: Windows Server 2012
> Jenkins version: 2.19.1
> Security configuration: Jenkins own user database, Matrix-based security
>
> If you need further information please ask.
>
> How can I workaround this to re-configure users? Is it possible to reset
> the users database somehow?
>
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