-----Original Message----- From: Access WebWorks Technical Support [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 09, 2002 9:58 PM To: Access WebWorks Technical Support Subject: Update on Server Status To All Access WebWorks Clients: We have been experiencing some major difficulties with our servers over the past few days. Domains were not accessible due to a DNS resolution problem. We would get it fixed, only to find that it was reoccurring again after a short time. After consultation with a security firm, it has been determined that our servers were deliberately singled out for attack. We are in the process of adding some extra security features at this time that are usually only put in place for fiduciary companies and those that house sensitive information. All sites should now be resolving with or with out the "www" in front of your domain name. We ask that you accept our sincerest apology for any interruption in your service and email that this has caused. Attacks like we have just experienced are not all that unusual, but are a fact of life on the Internet. If at any time, you experience any difficulty with your site, please send in a trouble ticket for our technical support team to address. As some of you are aware, I am currently in the hospital, and am writing this from my hospital room. My technical support staff members will be able to address any concerns that you might have, so please do not allow my health stop you from submitting a trouble ticket and bringing any problems to our attention. Access WebWorks and our clients are of the utmost concern to me, and I have to be assured that all of our clients are receiving the standard of excellent service that we at AWW hold ourselves to and which you should expect from us. Again, I apologize with all sincerity to all users who have been affected by the attack on our servers. We will not tolerate such acts, and do not expect you, as our clients, to be put out be these felonious activities of others. Rest assured that we will find the culprits, and they will be dealt with in the legal system and prosecuted to the fullest extent of the law. On a personal note, I'd like to take a moment to thank all of those that have offered their healing prayers and good thoughts for my speedy recovery. I appreciate your caring emails and letters. I am on the mend and hope to be back home and back to work by the end of the month. Thank you for sticking with us through this difficult time. Your support and understanding at this time has been invaluable. As Always, Nancy Lee Dibert CEO, Access WebWorks Access WebWorks... Access The World! http://www.accesswebworks.com *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Journey from clutter List Website http://journeyfromclutter.com Members Only Page http://journeyfromclutter.com/MembersOnly/MembersArea.htm Unsubscribe: email [EMAIL PROTECTED] with the word 'unsubscribe' in the 'Subject:' field to be removed from the main list. To Unsubscribe from the Digest version of the list send the unsubscribe message to [EMAIL PROTECTED]
