So I found my first mistake. I was logged into Google Voice instead of
Gmail.
When I logged into Gmail, Google Voice line would indeed "ring" if one
can call it that. But using Firefox and JAWS 15, I couldn't figure out
how to answer the call either. First of all, JAWS didn't announce for me
that someone was calling or indicate that I had been bounced into a
dialog box of any kind. I just did Control End and stumbled upon the
controls I found. I found a cancel button, a dial pad, and a few other
things. But I could find no way to answer the call. I shall try with
Internet Explorer and see if that's any better.
Brad
On 12/17/2015 11:06 AM, Brian Vogel wrote:
Thanks to everyone for their responses. I've gotten more information
than I could have hoped for!!
This is being done on a client's computer, not my own, and I don't
have access to it at the moment. But my memory is half decent on good
days, so . . .
We are using the Google Voice plug-in, not Hangouts. On my own
computer I have the Voice plug-in under Firefox for one GV number and
the Hangouts App/extension under Chrome for another. On the client's
machine I believe it's Voice and Firefox.
I have already reported this issue as best I can to both Freedom
Scientific and Google. I am hoping that Google will take the
accessibility issue seriously and look into this.
In the meantime I think the work around we'll end up using is having
her Google Voice number ring her cell number on her iPhone. I'll
probably also try to assign some sort of dedicated ringtone to those
calls, but I've got to figure out the best way to do that, so that she
knows whether the call is coming in directly to her actual cell number
or being forwarded from GV.
It will probably not be until after the holidays that we next get
together and that I can do this, but her internship won't start until
that time, either. I try to avoid working "at deadline" for precisely
these reasons. Having done this sort of work for some years now I
have long ago been disabused of the notion that JAWS, or any other
assistive software, is likely going to behave in the way I want it to,
particularly with new or obscure features. Given the pace of change
in web browsers and general web coding it's a miracle that the
assistive technology companies can keep up with it at all. I just
wonder how long it will be until stuff becomes stable with Windows 10!
Thanks Again,
Brian
--
Brad Martin
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