Nicole, And under WinXP that's no surprise. The Windows keyboard shortcuts have been expanding with each and every Windows release. I have a Windows XP machine, but it's on loan to a friend who needs to use an ancient program that runs under XP. When you say you tried both, do you mean both that use N in them or did you also try ALT+F,W,F. The latter should open the file menu,select the New sub-menu, and select Folder from the New submenu and create it.
From Windows 7 forward Ctrl+Shift+N will create a new folder, named New Folder, and be waiting for you to type the actual name you want if you are in Windows Explorer or the Save or Save As dialog boxes. Brian
