Lauren, I am presuming that you no longer have any earlier versions of JAWS on your machine. However, even if you do, the within-release updates work on the existing installed software for that release, which they consider "older." I have a couple of clients with multiple versions of JAWS on their machines since having the old security blanket during transition periods can be very helpful. It's not posed a problem, at least not so far.
That error message is so vague it's difficult to know what might trigger it. When I've received error messages like this, that really don't give you anything to go on, I've made a habit of dialing 727-803-8600 and getting FS Tech Support involved. Most often a solution has been found, but they need to be aware that the error message feedback they're giving isn't helpful (often even to them - I've had to run installs with logging so that they could figure out what's up). Brian
