Many of us have found the update method you used here unreliable and prefer, instead, to download and save the current JAWS release from the FS website. Not only do these downloads lead to more dependable installations, they also enable you to perform future repairs.
Briefly, to repair, you place a copy of the release you're currently running on your system in the C drive, then open the run window with Windows-r, then type in following command, followed by enter. Note that this command will change depending on your version and release number: C:\ J17.0.1377enu-x64.exe /type repair As for the message you received when you tried to install the update, it does seem specific: that your current installation needs a repair. To be sure that all is well, you may want to run a repair of this release before installing the current one. For this, you'll need to download the file for your current release from the FS website, unless it's already on your system. From: Lauren Snyder [mailto:[email protected]] Sent: Monday, February 01, 2016 10:34 AM To: [email protected] Subject: Trying to update Jaws Hi, I used the check for updates and Jaws found an update for me to install. In the midst of installation, I received an error message which said try to repair the older installation and try again. How do I repair the old installation? I have Jaws 17 now. Sincerely, Lauren
