Laura, You're quite welcome. When you contact them, should you wish to share it, here's my OS and browser information, since those controls aren't working at all:
Windows 10 Version 1511 Build 10586.71 Internet Explorer 11 Microsoft Edge 25.10586.0.0 Chrome 48.0.2564.97 m Firefox 43.0.4 I have the feeling that this media presentation software is not written by FS. It's rather interesting that the keyboard control functionality seems to have just vanished entirely. Brian
