Chris Worth a shot to do. Have you had a sighted person look at the screen when this issue happens? Maybe there is something on the screen me and you do not hear?
----- Original Message ----- From: "Christopher-Mark Gilland via Jfw" <[email protected]> To: "The Jaws for Windows support list." <[email protected]> Sent: Monday, May 12, 2014 10:30 AM Subject: Re: I have a theory about my jaws startup issue. Well, I spoke with Vicki in FS support, and she insists that it's not their problem, and that something in my task manager is causing the problem, but I've gone into my startup items and disabled everything! yet, still have the issue, just as I suspected that I would. She was incredibly reluctant to open a support ticket, but I kept pressing at her to do so, and finally she did. that said, she told me that the ticket probably wouldn't be acted upon unless I tried disabling all startup items and it still persisted. Which, of corse, it did. So, yeah, I'm not exactly impressed right now with Tech Support, I have to admit. She wasn't even willing to acknowledge that it even might! be an issue on their end. Chris. ----- Original Message ----- From: "Joseph Lee via Jfw" <[email protected]> To: "'The Jaws for Windows support list.'" <[email protected]> Sent: Monday, May 12, 2014 7:37 AM Subject: RE: I have a theory about my jaws startup issue. > Hi Chris, > There are a number of variables to consider regarding this theory: > * Although Intel and AMD uses different microarchitecture (with same x86 > ISA), even different microarchitecture and product families may create > this > issue. For example, APU's (Accelerated Processing Unit) are designed as a > CPU-GPU hybrid, thus programs may or may not respond as quickly as before > (or after). > * If it is unique to JFW15 (not to an earlier version) and for 64-bit > Windows 8.1, chances are that something weird is going on in the startup > code after you log into Windows (this tells me that FS might be using a > newer update of VS2010/2012 to compile JFW). > * It might not be hardware at all - perhaps a group policy setting might > have changed things, startup scans and so on. If System Restore didn't > help, > then we need to do something more advanced. > * To be sure on this theory (rather, a hypothesis, in my opinion), we need > people willing to test your scenario on different AMD CPU families such as > FX (Bulldozer/Piledriver), APU's and so on, as well as people using Intel > Core/Pentium/Celeron series (up to second batch of 4th generation Core > processors). If people running AMD CPU's can reproduce this issue, then it > is unique to the way AMD handles some stuff, otherwise it's a software > problem. > Cheers, > Joseph > > -----Original Message----- > From: Jfw [mailto:[email protected]] On Behalf Of > Christopher-Mark Gilland via Jfw > Sent: Monday, May 12, 2014 4:11 AM > To: JAWS list > Subject: I have a theory about my jaws startup issue. > Importance: High > > OK, let me recap a bit here for everyone's reference. > > I wrote the list about half a week ago somewhere around the 4th of the > month. I was having an issue whereby using Windows 8.1 Home Premium and > all > the updates along with JAWS 15 Pro were producing a very weird issue. > Even > though under the JAWS window>Options>Basics, I had it set to automaticly > run > at the logon screen, as well as to run after logon for all users, and I > had > the combo box set to always, I still found that JAWS refused to load after > logon. It worked fine as far as launching at the logon screen itself, but > once logged on, it wouldn't autostart. > > Most of you all said you were not having this issue with Windows 8.1, and > had suggested I repair JFW. I did this to absolutely no avale. One > member > wrote in suggesting it was something to do with the latest Internet > Explorer > update, as once they installed that update, they began having the same > issue. I must say I found that incredibly hard to relate the two things > to > one another. How could IE have anything to do with jfw not starting up. > I > honestly still to this minute hold my opinion that for that person, it was > totally bad timing/coencidental. All of this however said, I don't rule > it > out, but I do find it unlikely. I do! however, have a theory. I confess > that I've not gotten the chance to call FS quite yet about this. I plan > to > do so this morning first thing when they open up. Basically though, > here's > my theory. Again, this may seem kind of like the I E guess. It may sound > 100% unrelated. Chances are, it probably isn't related in any respect, I > agree, but, I'm very much unwilling at this point to look over it, and > rule > it out as not being possible. I am *not!* running an Intel Pentium > processor. I've got the laptop version of an AMD Athlon. Stupid as it > may > sound, I have heard of weird things happenning with certain programs if > you > install them on the wrong type of processor, or on one that isn't fully > supported. Though I totally! understand that JFW fully supports all the > major processors from Intel, AMD, to even Celeron, I'm curious if this > might > be a bug within the AMD architecture and how it plays back into JFW in a > whole. If anyone's got Windows 8.1, and JAWS 15 with access to an Athlon > system, laptop or not, I'd be extremely curious to know if you have this > issue... specifically with jfw 15 in combination with Windows 8.1 64 bit. > > Either way, I'll be calling FS here in just a bit, but I figured I'd throw > this out there as one final attempt for you guys to help me. > > Thanks. > > Chris. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201405 > 12/82b3e91a/attachment.html> > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
