Thanks for the great advice! I'll look into
that. I know the Windows installer is limited,
but I thought that it brought up the same
uninstaller as going to the Jaws-specific one.
Anyway, definitely worth a try!
Thanks again!
David Ogilvie
On 6/12/2014 4:58 PM, Dave Durber via Jfw wrote:
Bill, David and anyone wishing to uninstall
versions of JAWS for Windows:
First of all, you should never use the Windows
uninstall program, in any version of Windows, to
uninstall JAWS for Windows.
You should always use the uninstall program,
which is provided with each version of JAWS.
If you are using JAWS 15 and you also have JAWS
12, 13 and 14, installed on your computer and
you wish to remove JAWS 12, you must first
unload JAWS 15, then run JAWS 12, go to the
Tools submenu, under the JAWS 12 submenu, in
Windows XP, All Programs, in Windows Vista,
Windows 7 and Windows 8, then launch the
"uninstall JAWS 12" utility and follow the steps
to uninstall JAWS 12.
You should follow the uninstall procedure as
described, for any version of JAWS, you want to
uninstal from any computer.
Remember, not to check the checkbox, which
relates to uninstalling shared components,
because this will more than likely, result in
the other versions of JAWS on the computer and
any other Freedom Scientific product, you may
have installed, having problems in working
correctly or, not working at all.
HTH
Sincerely:
Dave Durber
----- Original Message ----- From: "Bill White
via Jfw" <[email protected]>
To: "David Ogilvie" <[email protected]>;
"The Jaws for Windows support list."
<[email protected]>
Sent: Wednesday, June 11, 2014 2:08 PM
Subject: Re: Jaws stops speaking in Windows 7
Hi, David. I'm sorry tyou are having this
problem. What I have found is that most of the
uninstallers, including the one in Windows7,
leaves files and folders after uninstalling
programs.
What you might want to do is, first, set your
computer to show hidden files and folders in
the folder options section.
Then, after uninstalling all your Freedom
Scientific products, go into your user files,
and check Appdata to see if there are any
Freedom Scientific files or folders in there.
If so, delete them and try again to install.
One time, after uninstalling firefox, I found
settings files in Appdata which were preventing
me from doing a clean reinstall of the new
program, which had become corrupted.
Bill White [email protected]
----- Original Message ----- From: "David
Ogilvie via Jfw" <[email protected]>
To: "Melissa Stott" <[email protected]>;
"The Jaws for Windows support list."
<[email protected]>
Sent: Wednesday, June 11, 2014 9:27 AM
Subject: Re: Jaws stops speaking in Windows 7
Unfortunately, that's what I did. I then
uninstalled all Freedom Scientific products
and removed the folder in Program Files, then
cleared out the FreedomScientific tree in the
registry so that there would (supposedly) be
no trace of the products, then tried
reinstalling. I suspect there may be
additional registry keys that need to be
deleted, but they are proving difficult to find.
David Ogilvie
On 11/06/2014 11:02 AM, Melissa Stott via Jfw
wrote:
You also do not want to uninstall the shared
components while other jaws versions are
installed on your computer. This could cause
conflicts.
-----Original Message----- From: Adrian
Spratt via Jfw
Sent: Wednesday, June 11, 2014 10:18 AM
To: David Ogilvie ; The Jaws for Windows
support list.
Subject: RE: Jaws stops speaking in Windows 7
David,
It's my understanding that you shouldn't
install earlier versions of JAWS when you
have JAWS on your system. I think you'd need
to uninstall them all, then reinstall one by
one, beginning with the earliest and going up
in sequence.
I have to wonder why anyone would need so
many versions. I remember 9 worked on some
websites for a time when later versions
didn't, but that ceased to be the case.
-----Original Message-----
From: Jfw
[mailto:[email protected]] On
Behalf Of David Ogilvie via Jfw
Sent: Wednesday, June 11, 2014 8:55 AM
To: [email protected]
Subject: Jaws stops speaking in Windows 7
I have a desktop computer running multiple
versions of Windows and have
various versions of Jaws on each.
On the Windows 7 partition, I had full
versions and demos of Jaws from
version 9 to 15. I recently decided to do a
cleanup and uninstall some
of the earlier versions of Jaws.
Now, when I try to start any version of Jaws
such as the Jaws 15 demo,
Jaws will start up, speak "Jaws for Windows
is ready", then quit. The
activation dialog no longer appears, so I
think that somehow the
activation system has gotten munged. I've
tried reinstalling all the
previous versions of Jaws that I can get my
hands on, and the same
problem occurs. (Jaws on XP, Vista and 8.1
update 1 on the same machine
start up as expected.)
Has anyone experienced this problem before
and can offer a solution?
Thanks in advance!
David Ogilvie
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