Hi All,
I think I might have the answer to this mystery. The message
might be in rich text format (RTF); and therefore, the attachment
is embedded within the message. In my archives, I found
information on two ways to handle this situation. The first one I
don't believe, I have tried, so I am not sure it will work. (I
did not have an email to play with at work today.) The second set
of instructions, I remember using and they work. I am sorry, but
I do not know who submitted these to the list. Hope this helps!
Here goes:
If an e-mail is formatted in Rich Text format, the attachments
are embedded
in the message and you are not able to navigate to the message
header to
access the attachment. You need to change the message format to
Plain Text
or HTML. Do the following for each message.
. Navigate to Format on the ribbon.
. Press Enter to open the format menu
. Tab until you hear "Format Group" by pressing the Tab
4 to 7
times.
. Use the up and down arrows to navigate the 3 button
choices. Find
Plain Text or HTML and press enter.
. You are put back in the message and now you can access
the
attachment in the header.
--------------------------
When you can't find an attachment that you know has been attached
to an
e-mail, most likely the problem is that the document is embedded
in the body
of the message. This happens when the message is created in Rich
Text Format
(RTF). JAWS is unable to find documents when they are attached
in this
manner. If you follow the below steps, you will be able to
access the
attachment.
1. Open the e-mail with the embedded attachment.
2. Use Control+f to forward the e-mail with the attachment.
3. Type your e-mail address in the To field and press
Enter.
4. Press and release the Alt key to activate the ribbon.
5. Use the Right and/or Left arrows key to navigate to the
Format Text
tab.
6. Press the Down arrow once to move to the Lower Ribbon.
7. Press the Tab key 5 times to get to the Format Group
Box.
8. Use the Up and Down arrows to navigate through the 3
buttons, HTML,
Plain Text and Rich Text. Note that JAWS announces that the Rich
Text
Format button is pressed. This confirms that the problem is that
the
attachment is embedded in the body of the message instead of
attached in the
header.
a. If you select HTML by pressing Enter when you are
focused on it,
you will be returned to your message and you can Tab through the
header and
find that the document is now attached in the traditional way and
JAWS can
now find it.
b. If you select Plain Text by pressing enter when you are
focused on
it, you might encounter a dialog box letting you know that some
features are
not supported and asked if you want to continue. Tab to continue
and press
Enter. You are returned to your message and you can Tab through
the header
and find that the document is now attached in the traditional way
and JAWS
can now find it.
9. Use the Alt+s command to send the message.
10. Once you receive the message you can use your Up or Down
arrows to
navigate to the new message, and press enter to open it.
11. Use Shift+Tab to move to the attachment field in the
header.
12. Use the Right arrow to navigate to the actual attachment
and press
Enter to open it.
NOTE: If you anticipate only needing to read this document only
this one
time, you do not need to actually send the message to yourself.
Skip adding
your e-mail address and just tab to the attachment and open it.
Have g good evening!
Debby
----- Original Message -----
From: "Bissett, Tom via Jfw" <[email protected]
To: Adrian Spratt <[email protected]>, The Jaws for Windows
supportlist. <[email protected]
Date sent: Tue, 21 Oct 2014 10:47:27 -0400
Subject: RE: Sometimes I can't get to an attachment in outlook
I do not know why but I find that some attachments are where you
expect and the shift tab can take you there but then there is the
other ones that are embedded in the body of the email. I think
these are announced as graphics but don't remember for sure. You
have to go through and locate it and using right mouse click or
the application key and open it.
Again I do not know why they don't attach in the same way.
Tom Bisset
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Adrian Spratt via Jfw
Sent: October 20, 2014 1:13 PM
To: The Jaws for Windows support list.
Subject: RE: Sometimes I can't get to an attachment in outlook
To clarify Kimber's situation, in case someone sees a solution
after getting more specifics, I've been corresponding off-list
with her. When she shift-tabs, she goes right into the subject
line. So, even though JAWS verbalizes "attachments" at the list
level, it isn't finding the attachments field at all, never mind
the attachments themselves.
Based on a long-ago post by Ed Marquette, I suggested searching
for embedded objects with control-shift-o. However, JAWS found no
objects. Ed's method, as I understood it, would convert the
message to text and place the attachment where it belongs.
I can only think something in her organization's network is
blocking JAWS from finding attachments, even though it does
detect them.
Based on this, I hope someone has some more ideas, ideally not
involving third-parties.
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Harry Spencer via Jfw
Sent: Monday, October 20, 2014 1:00 PM
To: 'Lisle, Ted (CHFS DMS)'; 'The Jaws for Windows support list.'
Subject: RE: Sometimes I can't get to an attachment in outlook
The problem only happens to me when my daughter sends an
attachment from her Mac. Harry
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Lisle, Ted (CHFS DMS) via Jfw
Sent: Monday, October 20, 2014 9:55 AM
To: j Bron; The Jaws for Windows support list.
Subject: RE: Sometimes I can't get to an attachment in outlook
Most of the time I simply tab over from the subject line. The
first thing you should see is Message. Cursor over and you hit
the first attachment.
However, I have a colleague like the one you describe above. I
had to hunt around for his attachments using the JAWS cursor. As
I recall, I went to the bottom of the message and started looking
from there, but there's no quick and easy way to do it. Wish I
knew what makes his messages different.
Ted
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of j
Bron via Jfw
Sent: Monday, October 20, 2014 12:46 PM
To: 'Kimber Gardner'; 'The Jaws for Windows support list.';
'Adrian Spratt'
Subject: RE: Sometimes I can't get to an attachment in outlook
Kim, I agree with Adrian. I also press the right arrow, arrow up
to open, press enter and I have the attachment. Judith
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Kimber Gardner via Jfw
Sent: Monday, October 20, 2014 12:09 PM
To: Adrian Spratt; The Jaws for Windows support list.
Subject: Re: Sometimes I can't get to an attachment in outlook
Thanks for replying, Adrian. But when I shift tab in this
instance, rather than taking me to the attachment area, my cursor
goes to the subject line.
If I continue to shift tab I cycle through from, to, sent and the
body of the message itself. I never reach that area where I
expect the attachment is hiding. I can see that there is an
attachment because in the message list jaws says attachment, and
because my colleague tells me he has sent one.
It's a mystery that, I suspect, has something to do with how the
sender attaches the attachment.
Kim
On 10/20/14, Adrian Spratt via Jfw <[email protected]> wrote:
Kimber, when I go to an attachment with Outlook 2010, I do one
step
differently. Instead of pressing alt after shift-tab, I
right-arrow.
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Kimber
Gardner via Jfw
Sent: Monday, October 20, 2014 8:50 AM
To: The Jaws for Windows support list.
Subject: Sometimes I can't get to an attachment in outlook
Hi All,
In my office we use Outlook 2010 as our email client. Sometimes
when
colleagues send me attachments I can't get jaws to focus on the
attachment so I can act on it to either save or open or
whatever. It
seems the cursor simply doesn't recognize that there's an
attachment
present.
Normally, when everything is working, I can open the message
then
shift tab to the attachment area, press alt and be placed in the
attachment tab. In the scenario described above, it seems there
isn't
even an attachment tab to go to.
Can anyone tell me what's going on?
Thanks,
Kim
--
Kimberly
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
--
Kimberly
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
[email protected]
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
