This is an interesting question, as I signed up earlier this year. I tried
Internet Explorer, Firefox, and the Safari browser on the Mac. I also tried
m.eharmony.com as well as the regular site. By far, I had the best luck when I
installed the IOS app and filled out the questions there. With Jaws, I couldn't
proceed very far, except for once I'd finished the exhaustive match profile
questions. Once I did this on the app, I have been usingJaws successfully with
Firefox for best results. Daily, I still use the ap to move through matches,
but when corresponding with them, I will use the computer to fill out the
questions. I have found that once you select your five introductory questions
on the computer, it preselects them, and the app does as well, even though all
of the big list of questions is there. When I started the service, they had
someone there called Val who would go through different parts of the site and
had some experience with Jaws. She would set up an appointment each wee
k to help out, but maybe she doesn't work there anymore, as I stopped hearing
from her. A call to their service is helpful if you can find their phone
number. Here's the last one I have for them. 1-800-965-7249. In the absence of
sighted help, since I didn't want to involve family in this most private of
matters, the staff can go through the site and your preferences with you. One
final note is that when I was updating my credit card info, it wasn't clear
that I was signing up for a whole year membership, and it charged the year
membership when I thought I was only updating for the monthly charge. I'm sure
they would have refunded the money had I asked, but I'm committed to it for the
year.
Matthew
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