What version of Java are you running?
Name: Mr. Jonas Voll Email: Web site: www.AccessTelevision.tv YouTube: FaceBook: Twitter: -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Russell Solowoniuk via Jfw Sent: Tuesday, January 20, 2015 8:39 PM To: [email protected] Subject: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing Hi everyone, At work I run Jaws 16, latest update and Windows 7. I use Adobe XI Pro as well as Adobe Reader XI. A couple of weeks ago I began having problems whenever I open a PDF document in either Adobe or Adobe Reader. What happens is if I Alt tab away from the PDF document I am reading, everything locks up. If I try to alt tab back to the document nothing happens. Jaws will still speak but not enough to do anything. Sometime, if I press Alt F4 a few times, I will be able to get control of my system back. The trick seems to be closing the PDF document, but this isn’t easy to do as Jaws gives me no feedback as to where I am. I tried pressing CTRL + Alt + Delete and then Alt T to open the Task manager. It takes quite a while, but it will finally open, but I cannot move around to find the PDF document and end the task. Jaws will read the first item in the task manager, but as soon as I press the down arrow everything freezes up again. This is very frustrating as I work with a lot of PDF files and need to alt tab back and forth between the PDF and our database. The strange thing is if I press Shift F10 to bring up the Windows list, and switch between programs this way, it works fine. It seems that the alt tab keystroke, for some reason, causes my system to crash. Has anyone else experienced anything remotely similar to this? If so, is there a fix? I called FS Tech support and, at first was told that there were issues with Adobe XI, but then the person I was talking to seemed to change her mind and tried everything she could to prove that it wasn’t a Jaws issue. I am not at all impressed with FS tech support. If there is an issue with Jaws and Adobe XI I’d like to know! Anyway, any ideas will be much appreciated. Thanks, Russell _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
