Hi All,
Well, I'm back with the same problem. It turned out that
unloading a piece of software I thought was causing the issue
with Adobe wasn't. I still am having the problem. It is really
annoying! I tried repairing Adobe XI to no avail. So finally I
called FS tech support and was told that it is a known problem
with both Adobe Reader and Adobe Pro. They are working on it. I
think if you are having the problem, it would be a good idea to
give tech support a call. Pile on! This is a productivity killer
or at least slower downer. I hope they can find a solution soon.
The only solution I have found is to close Adobe right after I
have viewed a file. I don't even try to go to another window. But
I know this makes things harder when comparing documents or
copying from one to another. Sometimes things actually do work
for me, but then when I least expect it, Wham!! I get stuck.
Have a good weekend!
Debby
----- Original Message -----
From: Feliciano Godoy via Jfw <[email protected]
To: "Lisle, Ted (CHFS DMS)" <[email protected]>,"The Jaws for
Windows support list." <[email protected]
Date sent: Thu, 29 Jan 2015 06:43:25 -0800
Subject: Re: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing
Does this occur without jaws running? Try using NVDA to
troubleshoot.
Regards, Feliciano For tech tips and updates Like my
Facebook page: www.facebook.com/theblindman12vFollow me on
Twitter: Www.twitter.com/theblindman12vSent from the Super-iPhone
On Jan 29, 2015, at 5:00 AM, Lisle, Ted (CHFS DMS) via Jfw
<[email protected]> wrote:
I know what you're talking about. I still run Adobe Reader 8.
The other night I tried to open Word and Adobe to compare two
copies of a document I'd converted. I won't' do that again
anytime soon. Wonder what's afoot here. Whatever it is, it's
not exclusive to XII.
Ted
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of
Russell Solowoniuk via Jfw
Sent: Tuesday, January 27, 2015 10:25 PM
To: 'The Jaws for Windows support list.'
Subject: RE: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing
Hi again,
Someone on this list earlier asked me what version of Java I was
running. The version of Java I have at work is 7. I am still
having the problem where if I am reading a PDF document either in
Adobe XI Pro or Adobe Reader XI if I alt tab to another program
my entire system hangs. I cannot do anything. Jaws is still
running, but everything is super slow, and I can't alt tab or
close a program or anything. I sometimes manage to accidentally
close Adobe by continuously pressing alt tab then alt F4 until
somehow I manage to close Adobe, and as soon as Adobe closes,
everything works fine again.
If anyone has any suggestions I would sure appreciate it. Should
I uninstall Java?
Thanks,
Russell
-----Original Message-----
From: Russell Solowoniuk [mailto:[email protected]]
Sent: Tuesday, January 20, 2015 7:39 PM
To: [email protected]
Subject: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing
Hi everyone,
At work I run Jaws 16, latest update and Windows 7. I use Adobe
XI Pro as well as Adobe Reader XI. A couple of weeks ago I began
having problems whenever I open a PDF document in either Adobe or
Adobe Reader. What happens is if I Alt tab away from the PDF
document I am reading, everything locks up. If I try to alt tab
back to the document nothing happens. Jaws will still speak but
not enough to do anything. Sometime, if I press Alt F4 a few
times, I will be able to get control of my system back. The trick
seems to be closing the PDF document, but this isn�셳 easy to do
as Jaws gives me no feedback as to where I am. I tried pressing
CTRL + Alt + Delete and then Alt T to open the Task manager. It
takes quite a while, but it will finally open, but I cannot move
around to find the PDF document and end the task. Jaws will read
the first item in the task manager, but as soon as I press the
down arrow everything freezes up again. This is very frustrating
as I work with a lot of PDF files and need to alt tab back and
forth between the PDF and our database. The strange thing is if I
press Shift F10 to bring up the Windows list, and switch between
programs this way, it works fine. It seems that the alt tab
keystroke, for some reason, causes my system to crash.
Has anyone else experienced anything remotely similar to this?
If so, is there a fix?
I called FS Tech support and, at first was told that there were
issues with Adobe XI, but then the person I was talking to seemed
to change her mind and tried everything she could to prove that
it wasn�셳 a Jaws issue. I am not at all impressed with FS tech
support. If there is an issue with Jaws and Adobe XI I�셝 like
to know!
Anyway, any ideas will be much appreciated.
Thanks,
Russell
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