Hello Friends,

 

I have a new computer (just over a month ago).  It's a desk top (Acer tower)
with Windows 8.1 and JAWS 16.  It came with Office 365 home edition
installed.  I haven't been able to figure out whether is the operating
system, JAWS 16 or Office 365 - or some combination of the three, that is
causing the problems.

 

Apart from the learning curve associated with Windows 8.1 (Groan!), MS Word
2013 often has trouble loading Word documents from previous versions of
Word.  Often it takes a long time to load, displaying a message something
like "scanning layout", and I can't do anything with the document until it
is finished.  I have a Word 2010 document with several tables on the first
page, and it corrupts the document, spreading the 1st page over more than 2
pages.  My wife says that she can see that it displays the document OK for a
couple of seconds, then changes it to the corrupt layout.

 

I installed Office 365 on a laptop with Windows 7.  It took several hours.
The MS Office group is in the start menu, but none of the programs will run,
giving the message that it has stopped working.  The details say "appcrash".

 

If anyone can help with suggestions, or point me to some help, I'd be very
grateful.  I am planning on having a chat with the vendor.

 

All the best,

 

Ian

 

Ian D. Nichols,

Toronto, Canada

 

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