On my machine FS had to reload the auth code twice over two days.  FS was
good about dialing into my machine and changing things but it took several
tries before JAWS 16 setteled down.

Andre
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of j Bron via Jfw
Sent: Thursday, March 26, 2015 8:57 AM
To: 'Tom Lange'; 'The Jaws for Windows support list.'
Subject: RE: Help!

That works for me also.  

-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of Tom Lange via
Jfw
Sent: Thursday, March 26, 2015 9:45 AM
To: T. Civitello; The Jaws for Windows support list.
Subject: Re: Help!

Hi Tom.  Although this isn't supposed to happen, it's not  uncommon for JAWS
to lose track of its authorization, and often a simple reboot will resolve
the issue. I usually cold boot the machine (do a full shutdown and let the
machine power down completely, then turn it back on), as opposed to a warm
boot (a simple restart).  Try that and see what happens. If that doesn't
work for some reason, then go ahead and try  updating your authorization, as
Peliciano suggested.  Good luck. 

Tom
 

Sent from my iPhone

> On Mar 26, 2015, at 6:07 AM, T. Civitello via Jfw <[email protected]>
wrote:
> 
> All of a sudden this morning my Jaws Home version 16 has changed to 
> Jaws professional and is running in 40 minute mode. What do I do?  Tom
> 
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