Hi Paul. I too, prefer using the "show as conversations" option. I will try out the "-cleanviews" option tomorrow as FS suggests but as you mentioned, I believe it will not be as convenient. I also like to get JAWS to not announce anything but the "subject" information to each email through the use of the "Customize Outlook message list" feature. Then after changing one of the Outlook setting to "preview", I am able to review all email message very quickly. The latest version of JAWS gets a bit confused with all I am asking it to do with all the settings mentioned above. No matter, I will give it a try tomorrow knowing this will take me a bit of time trouble shooting. I have not received a response from FS yet but I suppose they too, are a bit confused with what I am asking JAWS to do. Thanks so much for the update. Regards, Larry
-----Original Message----- From: Paul Martz [mailto:[email protected]] Sent: Friday, October 16, 2015 7:13 PM To: 'Larry Marcotte'; 'The Jaws for Windows support list.' Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010 Hi Larry. I heard back from FS support, but their reply was not helpful. They advised launching outlook with the "-cleanviews" option, which essentially resets all the views for all the folders. This resolves the problem, sort of, because it has the side effect of clearing the "show as conversations" checkbox. But as soon as I manually check that checkbox, the problem manifests itself again - message info is not read when arrowing through the list of messages. So the problem (on my system at least) is specific to the "show as conversation" checkbox being selected. I've written back to FS support with this info in the hopes that they can provide a fix for the issue. -Paul > -----Original Message----- > > Regrettably, I have similar problems. I had to go back and install the > previous JAWS version to be able to review this email thread and be > allowed to use the enter key to get into this email message and > respond to this problem. > > I will be writing a note to the Freedom Scientific technical support > team and hope they may be able to help out. > > Larry Marcotte correctly pronounced as Larry Marcaught > > -----Original Message----- > From: Jfw [mailto:[email protected]] On Behalf Of Paul > Martz via Jfw > Sent: Thursday, October 15, 2015 2:16 PM > To: 'The Jaws for Windows support list.' > Cc: Paul Martz > Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010 > > Thanks for everyone's continued help with this issue. > > It is not a problem with the Outlook window being minimized. The > behavior is the same whether the window is maximized or "restored". > > I also played around with the "Customize Outlook Message List" JAWS > manager, a very cool little tool that I hadn't heard of before, and > again no luck. > Regardless of how I configured this, I still got the same incorrect > behavior. > > But I finally figured out a workaround. In the "View" tab of the > ribbon UI, > I have to uncheck "Show as Conversation". Once I do that, everything > reads correctly. But if I have that checked, then nothing is read as I > arrow down > through my message list. This is not an ideal workaround, as I rather > like to have messages grouped by conversation, but at least I can > access my email again. > > I guess my next thing to try would be to completely uninstall JAWS including > my own custom settings, then reinstall, and see if that resolves this issue. > After all, no one else is encountering this problem, so it must be something > specific to my system. > > Thanks, all. I consider this closed, and J Bron can go ahead and > hijack this > thread now if he wants to. <grin> > -Paul > > > > > -----Original Message----- > > Paul, > > > > This behavior reminds me of the times I've somehow minimalized > > Outlook 2010. If this is the problem, the solution is to focus on > > the Outlook > window, > > press alt-space, then x for maximize. > > > > For what it's worth, even though the problem arose after > > installation of a JAWS update and this action apparently caused the > > change, it doesn't sound like a JAWS issue. > > > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
