Michael, I suspect that JRUN support has just recently begun monitoring of their boards, I've never seen so many reponses from Allaire/Macromedia, and in such a short timeframe, in the year that I've been on this board. I also suspect that this may have to do with overall business climate for IT software/services in the economy right now. When the economy stumbles and sales drop, companies begin to become more responsive to their customer base. I know I posted several problems with JRUN back in March-May timeframe of this year, including issues with the JDBC driver that is packaged with JRUN for SQLServer 7.0. I never received any responses from Allaire's support, or any assistance. In fact, we returned the version of JRUN that included the JDBC driver, and purchased the "lower end" version, and then went and purchased Merant's JDBC driver out of frustration over JRUN's complete lack of support. Only recently, when the JDBC driver issue was re-posted by someone else on the forum did I get an email from JRUN's technical support, more than 6 months after I initially posted the issue.
I also heard through our local JavaMug group that Allaire is planning on deploying a new version of JRUN under another name. I don't know if this is true, but some people were speculating that the reason for the name change would be to distance themselves from their previous poor reputation for support, amongst other internal problems currently occurring within Macromedia/Allaire. This also is not new. Many other companies are also either renaming their products, or renaming themselves to distance themselves from whatever previous issues/reputation they may have had in the industry. I saw the same thing happen in the oil and gas industry in Houston when the oil bust hit in 1982. Just my two cents worth, but I would take advantage of Allaire/Macromedia's new emphasis on support while it last. Celeste ----Original Message----- From: michael veit [mailto:[EMAIL PROTECTED]] Sent: Wednesday, November 14, 2001 2:48 PM To: JRun-Talk Subject: Resolution to session problem Question for Mark Fields: How are the forums monitored at allaire.com? I posted this problem out there 3 times and never received any responses except someone trying to duplicate the problem. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Get the mailserver that powers this list at http://www.coolfusion.com Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
