The JRun Forums are monitored by the entire JRun Support group, and pretty much every posting does get responded to. But there are some that get missed, unfortunately, and we do tend to place more focus on those issues for which customers have paid for support (call center, support plans, etc.) because that just seems fair. We try to stress that any issues that are production-related or time-sensitive are not really appropriate for the Forums, because there are no SLAs (service level agreements) associated with the Forums - just as there are no SLAs associated with JRun-Talk.
When this issue surfaced a few days ago, we immediately began testing a variety of JRun builds (both 3.0 and 3.1) and were able to reproduce and document the bug behavior. We then forwarded the results of this testing to Development, who were then able to tear the product apart and provide a fix. That's the way the system is supposed to work, and by and large, it does work that way. But there is always room for improvement, and we appreciate getting your (and everyone else's) feedback on our performance. Thanks. Skip Klobucher JRun Support -----Original Message----- From: michael veit [mailto:[EMAIL PROTECTED]] Sent: Wednesday, November 14, 2001 3:48 PM To: JRun-Talk Subject: Resolution to session problem Question for Mark Fields: How are the forums monitored at allaire.com? I posted this problem out there 3 times and never received any responses except someone trying to duplicate the problem. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Get the mailserver that powers this list at http://www.coolfusion.com Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
