No, your understanding is not totally correct. To contact our support and get technical support for any usage issue, you do need to pay for the service. However, if the problem proves to be a bug in the product, you don't need to pay. Even if you put your credit card in the front, we will not charge you or refund the charge.
Hope this helps. John -----Original Message----- From: MARZIOU,GAEL (HP-France,ex1) [mailto:gael_marziou@;hp.com] Sent: Wednesday, October 23, 2002 4:35 AM To: JRun-Talk Subject: Please explain JRun support model Hello, I am a bit confused by JRun support model, I bought a license for JRun 4 but it seems to me that I have to pay more in order to submit bug reports and hopefully get fixes. Is my understanding correct? Thanks, Gael ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=8 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/jrun_talk Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
