From: Minwir Al-Shammari [mailto:[email protected]] Sent: Friday, February 05, 2010 5:14 PM To: undisclosed recipients: Subject: Call for Contributions
CALL FOR BOOK CHAPTERS Proposals Submission Deadline: March 15, 2010 Full Chapters Submission: June 30, 2010 Customer-Centric Knowledge Management: Concepts and Applications A book edited by Minwir Al-Shammari, University of Bahrain To be published by IGI Global: http://www.igi-global.com/requests/details.asp?ID=808 Introduction The importance of customers for business firms has created tough ‘rivalries’ among competitors over acquiring new customers or retaining/expanding relationship with current ones. In particular, customer knowledge has been utilized as a key strategic resource and distinctive core competency to gain sustainable competitive advantage following the transformation of organizations from ‘product-centric’ to ‘customer-centric’ ones. The advancements in electronic and web-enabled systems coupled with accelerations in globalization, competitive environments, and changing customer’s preferences have created new challenges as well as opportunities for leveraging customer knowledge (CK) competencies. Objectives Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations, continue to serve each customer in his or her preferred way, and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products/services. This book intends to address managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and to create a very significant academic value to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs). Target Audience This book seeks to offer audiences of business/IT academics and practitioners a refreshed and an enhanced view of research ideas in customer knowledge management. Recommended topics include, but are not limited to, the following: Customer Knowledge · Generation · Sharing · Implementation Customer–Centric Knowledge Management · Strategic Analysis · Design and Development · The Role of People · The Role of Technologies · The role of Processes · Delivery Channels · Supply Chains · Organizational Learning · Organizational Change · Communities of Practice/Creation · Performance Metrics · Project Management · e-Commerce · e-Governmental Submission Procedure Academics, researchers and practitioners are invited to submit on or before March 15, 2010, a 2-3 page chapter proposal clearly explaining the mission and concerns of his or her proposed chapter. Authors of accepted proposals will be notified on or before March 30, 2010 about the status of their proposals and sent chapter guidelines. Full chapters are expected to be submitted by June 30, 2010. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project. Publisher This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference), “Medical Information Science Reference” and “IGI Publishing” imprints. For additional information regarding the publisher, please visit <http://www.igi-pub.com/> www.igi-global.com. This publication is anticipated to be released in 2011. Important Dates March 15, 2010: Proposal Submission Deadline March 30, 2010: Notification of Acceptance June 30, 2010: Full Chapter Submission September 30, 2010: Review Results to Authors October 30, 2010: Revised Chapter Submission November 15, 2010: Final Acceptance Notifications Inquiries and submissions can be forwarded electronically (Word document) or by mail to: Prof. Minwir Al-Shammari Director, Graduate Studies Program College of Business Administration University of Bahrain P.O Box 32038, Sakhir Kingdom of Bahrain Fax: (+973) 17-449-776 Email: <mailto:[email protected]> [email protected] Please feel free to forward this CfCs to your colleagues and/or post-graduate students who might be interested in this subject. -- You received this message because you are subscribed to the Google Groups "Kantakji Group" group. To post to this group, send email to [email protected] To unsubscribe from this group لفك الاشتراك من المجموعة أرسل للعنوان التالي رسالة فارغة, send email to [email protected] For more options, visit this group at http://groups.google.com/group/kantakjigroup?hl=en سياسة النشر في المجموعة: - ترك ما عارض أهل السنة والجماعة. - الاكتفاء بأمور ذات علاقة بالاقتصاد الإسلامي وعلومه ولو بالشيء البسيط. ويستثنى من هذا مايتعلق بالشأن العام على مستوى الأمة كحدث غزة مثلا. - عدم ذكر ما يتعلق بشخص طبيعي أو اعتباري بعينه. باستثناء الأمر العام الذي يهم عامة المسلمين. - تمرير بعض الأشياء الخفيفة المسلية ضمن قواعد الأدب وخاصة منها التي تأتي من أعضاء لا يشاركون عادة، والقصد من ذلك تشجيعهم على التفاعل الإيجابي. - ترك المديح الشخصي.
