Not to be a downer, but that all comes out of the box. --Ian
On 3/12/06, David Nicol <[EMAIL PROTECTED]> wrote: > This isn't going to be much of a book review as I have been > too busy to actually read RT Essentials. > > The fact is, however, I handed > the book to one of the sysadmins at my company > and by that time the next > day our office had a useful and working ticketing system > with multiple ticket queues and fine-grained access control. > > -- > David L Nicol > _______________________________________________ > kc mailing list > [email protected] > http://mail.pm.org/mailman/listinfo/kc > _______________________________________________ kc mailing list [email protected] http://mail.pm.org/mailman/listinfo/kc
