On Sun, 1 Mar 2015, Luca Beltrame wrote:
Dmitry Kazakov wrote:
I asked for a kind of "knowledge base", where I (developer) could search
for popular answers really quickly and copy/paste the link into IRC/social
networks to help people with their (really trivial and common) problems.
A question: what does UserBase lack to be properly used as knowledge base?
It's a wiki, that is a big set of unstructured, unrelated but interlinked
pages on a huge set of unrelated topics. Wiki's have got their place, but
they aren't suitable for a knowledgebase. In a knowledge base, you need to
have a fixed format for every page: question or problem statement, set of
answers, ability to mark a particular answer as authoritative. And of
course, really good searching.
But note that when I started this topic it was _NOT_ about Dmitry's need
for a knowledge base that would it make easy for him (or me, or other
Krita developers) to give user support. I started this topic because of a
demand from our userbase for a question-and-answer website where they
would do user-support _themselves_.
Boudewijn
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