On woensdag 19 juni 2019 19:30:54 CEST Albert Astals Cid wrote:
> El dimarts, 18 de juny de 2019, a les 15:05:50 CEST, Boudewijn Rempt va 
> escriure:
> > I was just entering a bug for Krita when I suddenly realized why I'm 
> > getting two, three or more reports a day with no information in the 
> > description at all. The duplicates block is so large that it pushes the 
> > description field out of sight -- and the result is that people don't see 
> > and try to cram their entire report in the summary line.
> > 
> > Would it be possible to switch the two blocks in the bug report template?
> 
> Are you sure that this is what happening?

I saw it happen to myself, even. It's the most logical explanation, too, for 
the number of bug reports I get with the template unchanged.

> I mean before you start writing the summary you can clearly see the 
> Description field. Sure when you write something into it the duplicates area 
> may push it away, but do people forget about the Description so fast?

Yes, they do. Don't forget that I tend to have the least technical bug 
reporters you can imagine.

> I don't think it makes sense moving the duplicates block after Description, 
> the idea of the duplicates block is that you write the subject, then you get 
> a suggestion of duplicates and say "oh yes, this is a duplicate of my bug" 
> and thus you don't need to write the whole big text.

It takes a lot of specialist knowledge to actually recognize a bug as a 
duplicate, so I'm not even sure there is much value in the list of duplicates.

> Maybe we can explore making the duplicate list smaller/scrollable/collapsible?
> 
> Also, if people are submitting the bug, they are scrolling down, seeing the 
> Description field and ignoring it anyway.
> 

What they see is a field filled with text -- and since there's text, they might 
not even notice that it still needs filling out.


-- 
https://www.krita.org

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