It appears you have a PCI-connected card:
Broadcom Limited BCM4313 802.11bgn Wireless Network Adapter
But it's unclear if your wifi card supports bluetooth at all. In one
case on the web an engineer has mentioned "Some of the 4313's have BT,
and some don't.". I still can't find evidence your laptop supports
bluetooth at all. Did it work in Windows?
Also, please add the missing file:
dpkg -l > dpkg.txt
Finally, if you installed bluez via a snap, please try removing it.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
** No longer affects: bluez (Ubuntu)
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Packages, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1776859
Title:
Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hello,
I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I
cannot turn on the bluetooth. It's not that it doesn't find the devises, but I
do not either have the option to turn it on.
I've tried installing all drivers I have found (bluez gnome, blueman, shell
extension...), but the same issue remains.
It is no blocked either, I've tried "sudo rfkill list" in every
modification and always the same:
0: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: brcmwl-0: Wireless LAN
Soft blocked: no
Hard blocked: no
Do someone know what might be happening? Any solution?
Thank you so much in advance.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-15 (29 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InterestingModules: bluetooth
MachineType: Acer Aspire E1-571
NonfreeKernelModules: wl
Package: linux
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
Tags: third-party-packages bionic wayland-session
Uname: Linux 4.15.0-23-generic x86_64
UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale
cualquier paquete de terceros e inténtelo de nuevo.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/19/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HC_CR
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde Corp.
dmi.chassis.version: V2.14
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14:
dmi.product.family: Type1Family
dmi.product.name: Aspire E1-571
dmi.product.version: V2.14
dmi.sys.vendor: Acer
hciconfig:
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