apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1786419/+attachment/5173713/+files/Lspci.txt

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https://bugs.launchpad.net/bugs/1786419

Title:
  Acer Aspire E5-574G Touchpad does not work

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in 
touch pad does not work.
  But both mouse buttons works (hard press on touchpad).

  lsb_release -rd
  Description:    Ubuntu 18.04.1 LTS
  Release:        18.04

  dmidecode hardware info:
  ....
  System Information
          Manufacturer: Acer
          Product Name: Aspire E5-574G
          Version: V1.18
  ....
  xinput:
  ⎡ Virtual core pointer                          id=2    [master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
  ⎜   ↳ Microsoft  Compact Optical Mouse 500      id=11   [slave  pointer  (2)]
  ⎜   ↳ ELAN0501:00 04F3:300B Touchpad            id=13   [slave  pointer  (2)]
  ⎣ Virtual core keyboard                         id=3    [master keyboard (2)]
      ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
      ↳ Power Button                              id=6    [slave  keyboard (3)]
      ↳ Video Bus                                 id=7    [slave  keyboard (3)]
      ↳ Video Bus                                 id=8    [slave  keyboard (3)]
      ↳ Power Button                              id=9    [slave  keyboard (3)]
      ↳ Sleep Button                              id=10   [slave  keyboard (3)]
      ↳ HD WebCam: HD WebCam                      id=12   [slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard              id=14   [slave  keyboard (3)]
      ↳ Acer WMI hotkeys                          id=15   [slave  keyboard (3)]

  Also a try to compose a udev rule with:

  sudo touchpad-edge-detector 106x78 /dev/input/event10
  Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10
  Move one finger around the touchpad to detect the actual edges
  Kernel says:    x [0..3239], y [0..2347]
  Touchpad sends: x [0..3239], y [0..2347] --- \
  Touchpad sends: x [0..3239], y [0..2347] /^C

  Touchpad size as listed by the kernel: 104x73mm
  User-specified touchpad size: 106x78mm
  Calculated ranges: 3239/2347

  Suggested udev rule:
  # Acer Aspire E5-574
  evdev:name:ELAN0501:00 04F3:300B 
Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
   EVDEV_ABS_00=0:3239:31
   EVDEV_ABS_01=0:2347:30
   EVDEV_ABS_35=0:3239:31
   EVDEV_ABS_36=0:2347:30

  edited to a file:

  /etc/udev/hwdb.d$ cat acer.hwdb 
  # Acer Aspire E5-574
  evdev:name:ELAN0501:00 04F3:300B 
Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
   EVDEV_ABS_00=0:3239:31
   EVDEV_ABS_01=0:2347:30
   EVDEV_ABS_35=0:3239:31
   EVDEV_ABS_36=0:2347:30

  and updating the hwdb with the command:

  systemd-hwdb update

  After this change not even the mouse buttons works.

  May you have any suggestions what I can do to fix this problem?

  Best regards
  Alexander
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mathias    1501 F.... pulseaudio
  DistroRelease: Ubuntu 18.04
  HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
  InstallationDate: Installed on 2018-07-21 (19 days ago)
  InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 
(20180721)
  MachineType: Acer Aspire E5-574G
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=de_AT.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic 
root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash 
vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not 
accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-31-generic N/A
   linux-backports-modules-4.15.0-31-generic  N/A
   linux-firmware                             1.173.1
  Tags:  bionic
  Uname: Linux 4.15.0-31-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 05/25/2017
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.18
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Zoro_SL
  dmi.board.vendor: Acer
  dmi.board.version: V1.18
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: SKL
  dmi.product.name: Aspire E5-574G
  dmi.product.version: V1.18
  dmi.sys.vendor: Acer
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mathias    1501 F.... pulseaudio
  DistroRelease: Ubuntu 18.04
  HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
  InstallationDate: Installed on 2018-07-21 (19 days ago)
  InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 
(20180721)
  MachineType: Acer Aspire E5-574G
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=de_AT.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic 
root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash 
vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not 
accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-31-generic N/A
   linux-backports-modules-4.15.0-31-generic  N/A
   linux-firmware                             1.173.1
  Tags:  bionic
  Uname: Linux 4.15.0-31-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 05/25/2017
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.18
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Zoro_SL
  dmi.board.vendor: Acer
  dmi.board.version: V1.18
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: SKL
  dmi.product.name: Aspire E5-574G
  dmi.product.version: V1.18
  dmi.sys.vendor: Acer

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