** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1786419
Title:
Acer Aspire E5-574G Touchpad does not work
Status in linux package in Ubuntu:
Confirmed
Bug description:
On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in
touch pad does not work.
But both mouse buttons works (hard press on touchpad).
lsb_release -rd
Description: Ubuntu 18.04.1 LTS
Release: 18.04
dmidecode hardware info:
....
System Information
Manufacturer: Acer
Product Name: Aspire E5-574G
Version: V1.18
....
xinput:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)]
⎜ ↳ ELAN0501:00 04F3:300B Touchpad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Power Button id=9 [slave keyboard (3)]
↳ Sleep Button id=10 [slave keyboard (3)]
↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
↳ Acer WMI hotkeys id=15 [slave keyboard (3)]
Also a try to compose a udev rule with:
sudo touchpad-edge-detector 106x78 /dev/input/event10
Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10
Move one finger around the touchpad to detect the actual edges
Kernel says: x [0..3239], y [0..2347]
Touchpad sends: x [0..3239], y [0..2347] --- \
Touchpad sends: x [0..3239], y [0..2347] /^C
Touchpad size as listed by the kernel: 104x73mm
User-specified touchpad size: 106x78mm
Calculated ranges: 3239/2347
Suggested udev rule:
# Acer Aspire E5-574
evdev:name:ELAN0501:00 04F3:300B
Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
EVDEV_ABS_00=0:3239:31
EVDEV_ABS_01=0:2347:30
EVDEV_ABS_35=0:3239:31
EVDEV_ABS_36=0:2347:30
edited to a file:
/etc/udev/hwdb.d$ cat acer.hwdb
# Acer Aspire E5-574
evdev:name:ELAN0501:00 04F3:300B
Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
EVDEV_ABS_00=0:3239:31
EVDEV_ABS_01=0:2347:30
EVDEV_ABS_35=0:3239:31
EVDEV_ABS_36=0:2347:30
and updating the hwdb with the command:
systemd-hwdb update
After this change not even the mouse buttons works.
May you have any suggestions what I can do to fix this problem?
Best regards
Alexander
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mathias 1501 F.... pulseaudio
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
InstallationDate: Installed on 2018-07-21 (19 days ago)
InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64
(20180721)
MachineType: Acer Aspire E5-574G
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=de_AT.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic
root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash
vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not
accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.15.0-31-generic N/A
linux-backports-modules-4.15.0-31-generic N/A
linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 05/25/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Zoro_SL
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SKL
dmi.product.name: Aspire E5-574G
dmi.product.version: V1.18
dmi.sys.vendor: Acer
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mathias 1501 F.... pulseaudio
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
InstallationDate: Installed on 2018-07-21 (19 days ago)
InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64
(20180721)
MachineType: Acer Aspire E5-574G
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=de_AT.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic
root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash
vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not
accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.15.0-31-generic N/A
linux-backports-modules-4.15.0-31-generic N/A
linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 05/25/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Zoro_SL
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SKL
dmi.product.name: Aspire E5-574G
dmi.product.version: V1.18
dmi.sys.vendor: Acer
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