Public bug reported:
I have problems with Hama "Slim" USB 3.0 Multi Card Reader (model number
00114837, https://www.hama.com/00114837/hama-slim-usb-30-multi-card-
reader-black) attached to a USB 3.0. After attaching the reader (or
booting the system) the device works for some time, about a minute or
so. It's blue power led is on. Then CPU load goes up to 30-50% and the
power led on the reader starts turning off and on with a several seconds
interval. It looks like the device is being repeatedly reinitialized.
dmesg shows these lines while this is happening:
[ 147.251654] xhci_hcd 0000:05:00.0: WARN Set TR Deq Ptr cmd failed due to
incorrect slot or ep state.
[ 147.447251] xhci_hcd 0000:05:00.0: WARN Event TRB for slot 1 ep 4 with no
TDs queued?
[ 220.546280] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 220.546283] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 220.685727] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 251.266583] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 251.266584] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 251.398028] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 284.045003] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 284.045006] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 284.180500] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 314.761869] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 314.761873] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 314.893338] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
and so on.
No cards are inserted in the device and no user activity on the system,
the problem starts happening "on its own". I tried plugging the device
in a different USB 3.0 slot, it doesn't help. The device worked on the
same system in Kubuntu 18.04, linux kernel 4.15.
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: linux-image-generic 4.18.0.10.11
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: lastique 3112 F.... pulseaudio
/dev/snd/controlC1: lastique 3112 F.... pulseaudio
CurrentDesktop: KDE
Date: Sat Oct 20 19:31:35 2018
InstallationDate: Installed on 2015-05-01 (1267 days ago)
InstallationMedia: Kubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: System manufacturer System Product Name
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-10-generic
root=UUID=a03f1835-52f9-4409-9da7-fe45770637ae ro quiet splash nomdmonddf
nomdmonisw vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.18.0-10-generic N/A
linux-backports-modules-4.18.0-10-generic N/A
linux-firmware 1.175
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (0 days ago)
dmi.bios.date: 11/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug cosmic
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https://bugs.launchpad.net/bugs/1798979
Title:
Hama "Slim" USB 3.0 Multi Card Reader doesn't work
Status in linux package in Ubuntu:
New
Bug description:
I have problems with Hama "Slim" USB 3.0 Multi Card Reader (model
number 00114837, https://www.hama.com/00114837/hama-slim-usb-30-multi-
card-reader-black) attached to a USB 3.0. After attaching the reader
(or booting the system) the device works for some time, about a minute
or so. It's blue power led is on. Then CPU load goes up to 30-50% and
the power led on the reader starts turning off and on with a several
seconds interval. It looks like the device is being repeatedly
reinitialized. dmesg shows these lines while this is happening:
[ 147.251654] xhci_hcd 0000:05:00.0: WARN Set TR Deq Ptr cmd failed due to
incorrect slot or ep state.
[ 147.447251] xhci_hcd 0000:05:00.0: WARN Event TRB for slot 1 ep 4 with no
TDs queued?
[ 220.546280] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 220.546283] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 220.685727] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 251.266583] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 251.266584] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 251.398028] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 284.045003] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 284.045006] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 284.180500] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 314.761869] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 314.761873] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 314.893338] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
and so on.
No cards are inserted in the device and no user activity on the
system, the problem starts happening "on its own". I tried plugging
the device in a different USB 3.0 slot, it doesn't help. The device
worked on the same system in Kubuntu 18.04, linux kernel 4.15.
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: linux-image-generic 4.18.0.10.11
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: lastique 3112 F.... pulseaudio
/dev/snd/controlC1: lastique 3112 F.... pulseaudio
CurrentDesktop: KDE
Date: Sat Oct 20 19:31:35 2018
InstallationDate: Installed on 2015-05-01 (1267 days ago)
InstallationMedia: Kubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: System manufacturer System Product Name
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-10-generic
root=UUID=a03f1835-52f9-4409-9da7-fe45770637ae ro quiet splash nomdmonddf
nomdmonisw vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.18.0-10-generic N/A
linux-backports-modules-4.18.0-10-generic N/A
linux-firmware 1.175
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (0 days ago)
dmi.bios.date: 11/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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