> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
As said in the description, it started happening after upgrading from
Kubuntu 18.04 to 18.10. 18.04 has kernel 4.15.
> Would it be possible for you to test the latest upstream kernel?
The problem reproduces with kernel 4.19 rc8. The is the dmesg lines that
start appearing when the problem happens:
[ 136.161611] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 136.161615] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 136.293090] usb 6-1: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 166.865743] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 166.865747] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 167.001317] usb 6-1: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Tags added: kernel-bug-exists-upstream
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https://bugs.launchpad.net/bugs/1798979
Title:
Hama "Slim" USB 3.0 Multi Card Reader doesn't work
Status in linux package in Ubuntu:
Confirmed
Bug description:
I have problems with Hama "Slim" USB 3.0 Multi Card Reader (model
number 00114837, https://www.hama.com/00114837/hama-slim-usb-30-multi-
card-reader-black) attached to a USB 3.0. After attaching the reader
(or booting the system) the device works for some time, about a minute
or so. It's blue power led is on. Then CPU load goes up to 30-50% and
the power led on the reader starts turning off and on with a several
seconds interval. It looks like the device is being repeatedly
reinitialized. dmesg shows these lines while this is happening:
[ 147.251654] xhci_hcd 0000:05:00.0: WARN Set TR Deq Ptr cmd failed due to
incorrect slot or ep state.
[ 147.447251] xhci_hcd 0000:05:00.0: WARN Event TRB for slot 1 ep 4 with no
TDs queued?
[ 220.546280] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 220.546283] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 220.685727] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 251.266583] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 251.266584] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 251.398028] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 284.045003] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 284.045006] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 284.180500] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
[ 314.761869] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 314.761873] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 314.893338] usb 6-2: reset SuperSpeed Gen 1 USB device number 2 using
xhci_hcd
and so on.
No cards are inserted in the device and no user activity on the
system, the problem starts happening "on its own". I tried plugging
the device in a different USB 3.0 slot, it doesn't help. The device
worked on the same system in Kubuntu 18.04, linux kernel 4.15.
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: linux-image-generic 4.18.0.10.11
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: lastique 3112 F.... pulseaudio
/dev/snd/controlC1: lastique 3112 F.... pulseaudio
CurrentDesktop: KDE
Date: Sat Oct 20 19:31:35 2018
InstallationDate: Installed on 2015-05-01 (1267 days ago)
InstallationMedia: Kubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: System manufacturer System Product Name
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-10-generic
root=UUID=a03f1835-52f9-4409-9da7-fe45770637ae ro quiet splash nomdmonddf
nomdmonisw vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.18.0-10-generic N/A
linux-backports-modules-4.18.0-10-generic N/A
linux-firmware 1.175
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (0 days ago)
dmi.bios.date: 11/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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