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apport-collect 1903794 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug. For a Support site you can try https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community- support/709 ** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1903794 Title: Wifi stopped working: Init ucode -5 [Intel Wireless 9560] Status in linux package in Ubuntu: Incomplete Bug description: I once cold booted my laptop and the wifi stopped working completely. This is the error I get from dmesg when I filter for wireless driver info only. Relevant specs: --------------- Operating System: Distributor ID: Ubuntu Description: Ubuntu 20.04.1 LTS Release: 20.04 Codename: focal PC make: Dell Inspiron 7586 2-in-1 Linux Firmware: linux-firmware/focal-updates,focal-updates,now 1.187.4 all [installed] Linux Headers: 5.4.0-42-generic $dmesg | grep iwlwifi [ 8.050151] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002) [ 8.073632] iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM [ 8.073635] iwlwifi 0000:00:14.3: Found debug configuration: 0 [ 8.073898] iwlwifi 0000:00:14.3: loaded firmware version 46.6bf1df06.0 op_mode iwlmvm [ 8.133208] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9460, REV=0x318 [ 8.156288] iwlwifi 0000:00:14.3: Applying debug destination EXTERNAL_DRAM [ 8.159789] iwlwifi 0000:00:14.3: Allocated 0x00400000 bytes for firmware monitor. [ 8.164794] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0. [ 8.164799] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode [ 8.164816] iwlwifi 0000:00:14.3: Fseq Registers: [ 8.164822] iwlwifi 0000:00:14.3: 0x98402404 | FSEQ_ERROR_CODE [ 8.164825] iwlwifi 0000:00:14.3: 0x34504D88 | FSEQ_TOP_INIT_VERSION [ 8.164828] iwlwifi 0000:00:14.3: 0x65A63677 | FSEQ_CNVIO_INIT_VERSION [ 8.164831] iwlwifi 0000:00:14.3: 0x015660A5 | FSEQ_OTP_VERSION [ 8.164834] iwlwifi 0000:00:14.3: 0x39BEFAFE | FSEQ_TOP_CONTENT_VERSION [ 8.164837] iwlwifi 0000:00:14.3: 0xC1B9DFF0 | FSEQ_ALIVE_TOKEN [ 8.164841] iwlwifi 0000:00:14.3: 0x00409810 | FSEQ_CNVI_ID [ 8.164844] iwlwifi 0000:00:14.3: 0xFFEE77FF | FSEQ_CNVR_ID [ 8.164847] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP [ 8.164882] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP [ 8.164951] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM [ 8.165020] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR [ 8.165247] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0xa5a5a5a2, CPU2 Status: 0xa5a5a5a2 [ 8.165251] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -5 [ 8.165253] iwlwifi 0000:00:14.3: Collecting data: trigger 16 fired. [ 8.411263] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error [ 8.424358] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -5 **My wireless network adapter is recognized by the OS.** name@name:~$ lspci 00:14.3 Network controller: Intel Corporation Cannon Point-LP CNVi [Wireless-AC] (rev 30) name@name:~$ rfkill list 0: hci0: Bluetooth Soft blocked: no Hard blocked: no name@name:~$ sudo lshw -C network [sudo] password for name: *-network description: Network controller product: Cannon Point-LP CNVi [Wireless-AC] vendor: Intel Corporation physical id: 14.3 bus info: pci@0000:00:14.3 version: 30 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix bus_master cap_list configuration: driver=iwlwifi latency=0 resources: irq:16 memory:a121c000-a121ffff Resolutions attempted: - Downloading official iwlwifi drivers from Intel, Dell and my /lib/firmware folder (-34.ucode from Intel and Dell and also the -33, -34, -38, -41, -43 and -46.ucode from /lib/firmware) - Downloading the backport iwlwifi drivers from PPA Research: My suspicion is that there might be a conflict with the Bluetooth module (hindering the correct firmware from being loaded) as there was a time the wifi briefly worked then stopped when I turned off Bluetooth. However, now I can't turn off Bluetooth and wifi. As you can see, the radio kill button has just the Bluetooth option which doesn't even work. Please help me? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1903794/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
