Public bug reported:
The system freezes at apparently random times with no warning and no
possibility to recover. The system becomes completely unresponsive and
has to be hard reset (which just corrupted my external storage). The
mouse cursor does not move and no keyboard input works. In particular,
Alt+SysRq+REISUB does not work (confirmed that it is activated and works
in normal conditions). Neither does Ctrl+Alt+F2. If a youtube music is
playing it gets stuck in a short repeat loop (stutter) then stops after
a while. The freezes have been happening for the past month or so at
intervals of about 1-3 days, not long after I installed Ubuntu 20.04 as
the first linux distro on this machine.
No program seems to be crashing before the freeze happens, and I have not found
any pattern of activity that can reliably trigger the freeze. It has happened
while surfing the internet or just viewing files. The kernel logs nothing
unusual before the freeze (please see the attached kern.log file; it contains
multiple instances of the freeze: look for where the system boots without
proper shut down beforehand).
I have tried switching between the open-source and the proprietary video
drivers. It didn't help. Also uninstalled xserver-xorg-video-intel with no
result, so installed it back.
Not sure what to try next. Very frustrating as the hard resets can damage
important work and data on disks.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-54-generic 5.4.0-54.60
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: farshad 1494 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 20 15:11:20 2020
InstallationDate: Installed on 2020-10-10 (41 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20201007)
MachineType: HP HP Spectre x360 Convertible 15-df1xxx
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic
root=UUID=0536b924-b1a1-4ba7-bff4-04df7284b913 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-54-generic N/A
linux-backports-modules-5.4.0-54-generic N/A
linux-firmware 1.187.4
RfKill:
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/01/2020
dmi.bios.vendor: AMI
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 863F
dmi.board.vendor: HP
dmi.board.version: 54.23
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.22:bd06/01/2020:svnHP:pnHPSpectrex360Convertible15-df1xxx:pvr:rvnHP:rn863F:rvr54.23:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-df1xxx
dmi.product.sku: 7UT64UA#ABA
dmi.sys.vendor: HP
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug focal third-party-packages
** Attachment added: "kern.log"
https://bugs.launchpad.net/bugs/1905103/+attachment/5436498/+files/kern.log
** Summary changed:
- Unrecoverable random freeze; Ubuntu 20.04; HP Spectre X360
+ Unrecoverable random freezes; Ubuntu 20.04; HP Spectre X360
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You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1905103
Title:
Unrecoverable random freezes; Ubuntu 20.04; HP Spectre X360
Status in linux package in Ubuntu:
Confirmed
Bug description:
The system freezes at apparently random times with no warning and no
possibility to recover. The system becomes completely unresponsive and
has to be hard reset (which just corrupted my external storage). The
mouse cursor does not move and no keyboard input works. In particular,
Alt+SysRq+REISUB does not work (confirmed that it is activated and
works in normal conditions). Neither does Ctrl+Alt+F2. If a youtube
music is playing it gets stuck in a short repeat loop (stutter) then
stops after a while. The freezes have been happening for the past
month or so at intervals of about 1-3 days, not long after I installed
Ubuntu 20.04 as the first linux distro on this machine.
No program seems to be crashing before the freeze happens, and I have not
found any pattern of activity that can reliably trigger the freeze. It has
happened while surfing the internet or just viewing files. The kernel logs
nothing unusual before the freeze (please see the attached kern.log file; it
contains multiple instances of the freeze: look for where the system boots
without proper shut down beforehand).
I have tried switching between the open-source and the proprietary video
drivers. It didn't help. Also uninstalled xserver-xorg-video-intel with no
result, so installed it back.
Not sure what to try next. Very frustrating as the hard resets can damage
important work and data on disks.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-54-generic 5.4.0-54.60
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: farshad 1494 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 20 15:11:20 2020
InstallationDate: Installed on 2020-10-10 (41 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20201007)
MachineType: HP HP Spectre x360 Convertible 15-df1xxx
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic
root=UUID=0536b924-b1a1-4ba7-bff4-04df7284b913 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-54-generic N/A
linux-backports-modules-5.4.0-54-generic N/A
linux-firmware 1.187.4
RfKill:
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/01/2020
dmi.bios.vendor: AMI
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 863F
dmi.board.vendor: HP
dmi.board.version: 54.23
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.22:bd06/01/2020:svnHP:pnHPSpectrex360Convertible15-df1xxx:pvr:rvnHP:rn863F:rvr54.23:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-df1xxx
dmi.product.sku: 7UT64UA#ABA
dmi.sys.vendor: HP
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