** Description changed: - The system freezes completely at apparently random times with no warning - and no possibility to recover. This has happened since the system has - been installed at intervals of about 1-3 days. The system becomes - completely unresponsive and has to be hard reset (which just corrupted - my external storage). The mouse cursor does not move and no keyboard - input works. In particular, Alt+SysRq+REISUB does not work (confirmed - that it is activated and works in normal conditions). Neither does - Ctrl+Alt+F2. If a youtube music is playing it gets stuck in a short - repeat loop (stutter) then stops after a while. + The system freezes at apparently random times with no warning and no + possibility to recover. The system becomes completely unresponsive and + has to be hard reset (which just corrupted my external storage). The + mouse cursor does not move and no keyboard input works. In particular, + Alt+SysRq+REISUB does not work (confirmed that it is activated and works + in normal conditions). Neither does Ctrl+Alt+F2. If a youtube music is + playing it gets stuck in a short repeat loop (stutter) then stops after + a while. The freezes have been happening for the past month or so at + intervals of about 1-3 days, not long after I installed Ubuntu 20.04 as + the first linux distro on this machine. - No program seems to be crashing before the freeze happens, and I have - not found any pattern of activity that can reliably trigger the freeze. - It has happened while surfing the internet or just viewing files. The - kernel logs nothing unusual before the freeze (please see the attached - kern.log file; it contains multiple instances of the freeze: look for - where the system boots without proper shut down beforehand). - I have tried switching between the open-source and the proprietary video driver. It didn't help. Also uninstalled xserver-xorg-video-intel with no result, so installed it back. + No program seems to be crashing before the freeze happens, and I have not found any pattern of activity that can reliably trigger the freeze. It has happened while surfing the internet or just viewing files. The kernel logs nothing unusual before the freeze (please see the attached kern.log file; it contains multiple instances of the freeze: look for where the system boots without proper shut down beforehand). + + I have tried switching between the open-source and the proprietary video drivers. It didn't help. Also uninstalled xserver-xorg-video-intel with no result, so installed it back. Not sure what to try next. Very frustrating as the hard resets can damage important work and data on disks. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.4.0-54-generic 5.4.0-54.60 ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65 Uname: Linux 5.4.0-54-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.12 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: farshad 1494 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: farshad 1494 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Nov 20 15:11:20 2020 InstallationDate: Installed on 2020-10-10 (41 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20201007) MachineType: HP HP Spectre x360 Convertible 15-df1xxx ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic root=UUID=0536b924-b1a1-4ba7-bff4-04df7284b913 ro quiet splash vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-5.4.0-54-generic N/A - linux-backports-modules-5.4.0-54-generic N/A - linux-firmware 1.187.4 + linux-restricted-modules-5.4.0-54-generic N/A + linux-backports-modules-5.4.0-54-generic N/A + linux-firmware 1.187.4 RfKill: - 1: phy0: Wireless LAN - Soft blocked: no - Hard blocked: no + 1: phy0: Wireless LAN + Soft blocked: no + Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/01/2020 dmi.bios.vendor: AMI dmi.bios.version: F.22 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 863F dmi.board.vendor: HP dmi.board.version: 54.23 dmi.chassis.type: 31 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAMI:bvrF.22:bd06/01/2020:svnHP:pnHPSpectrex360Convertible15-df1xxx:pvr:rvnHP:rn863F:rvr54.23:cvnHP:ct31:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Spectre dmi.product.name: HP Spectre x360 Convertible 15-df1xxx dmi.product.sku: 7UT64UA#ABA dmi.sys.vendor: HP
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1905103 Title: Unrecoverable random freezes; Ubuntu 20.04; HP Spectre X360 Status in linux package in Ubuntu: Confirmed Bug description: The system freezes at apparently random times with no warning and no possibility to recover. The system becomes completely unresponsive and has to be hard reset (which just corrupted my external storage). The mouse cursor does not move and no keyboard input works. In particular, Alt+SysRq+REISUB does not work (confirmed that it is activated and works in normal conditions). Neither does Ctrl+Alt+F2. If a youtube music is playing it gets stuck in a short repeat loop (stutter) then stops after a while. The freezes have been happening for the past month or so at intervals of about 1-3 days, not long after I installed Ubuntu 20.04 as the first linux distro on this machine. No program seems to be crashing before the freeze happens, and I have not found any pattern of activity that can reliably trigger the freeze. It has happened while surfing the internet or just viewing files. The kernel logs nothing unusual before the freeze (please see the attached kern.log file; it contains multiple instances of the freeze: look for where the system boots without proper shut down beforehand). I have tried switching between the open-source and the proprietary video drivers. It didn't help. Also uninstalled xserver-xorg-video-intel with no result, so installed it back. Not sure what to try next. Very frustrating as the hard resets can damage important work and data on disks. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.4.0-54-generic 5.4.0-54.60 ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65 Uname: Linux 5.4.0-54-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.12 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: farshad 1494 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Nov 20 15:11:20 2020 InstallationDate: Installed on 2020-10-10 (41 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20201007) MachineType: HP HP Spectre x360 Convertible 15-df1xxx ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic root=UUID=0536b924-b1a1-4ba7-bff4-04df7284b913 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-5.4.0-54-generic N/A linux-backports-modules-5.4.0-54-generic N/A linux-firmware 1.187.4 RfKill: 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/01/2020 dmi.bios.vendor: AMI dmi.bios.version: F.22 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 863F dmi.board.vendor: HP dmi.board.version: 54.23 dmi.chassis.type: 31 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAMI:bvrF.22:bd06/01/2020:svnHP:pnHPSpectrex360Convertible15-df1xxx:pvr:rvnHP:rn863F:rvr54.23:cvnHP:ct31:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Spectre dmi.product.name: HP Spectre x360 Convertible 15-df1xxx dmi.product.sku: 7UT64UA#ABA dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1905103/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
